1 reviews | Active since May 2009
2 years of service at my address, but now you cant plot my address and cancel my services?
I was contacted by your team after my initial complaint here and i was promised my issue will be fixed. And yet, here i am again...I downgraded my service only for it not to be done because of an error that came up on your end (I upgraded before and there was never a problem), naturally this resulted in my service being completely disconnected for what looks like indefinitely while you scramble for a solution to a problem you could've foreseen, had it not been for your greed. Promises were made and nothing came from them on your end. Fast-forward a day later (after your consultant called me), i contact Afrihost to sign-up again (coming from MWEB because they are just dim-witted and cant help even if the world is ending) everything goes smoothly but i hold off from making a payment because i had a suspicion the error will likely delay my services being activated after the payment (i was right). Apparently, VUMATEL cant "plot my address" on their network, according to Afrihost (further delaying the activation of my service), which is strange considering for the passed 2 years ****il a couple of days ago) I've had uninterrupted services in my home. So now, i sit here with all your equipment and no connection? Its funny how i explicitly mentioned to my neighbor the pecu**** decision you made to roll-out your VUMA Reach network in townships with no street names and how this WILL cause problems for you in the future...2 years later...my prediction was right. I digress...I need to know when this issue will be fixed. Here's a solution for your consideration (seeing that nobody is doing anything about this) Google will allow you to add details to their maps, relating to house numbers and such (Thats what i did with mine and thats how Afrihost can find my actual address since their website uses Google maps). Plugin GOOGLE MAPS on your website!
Thank you for taking our call earlier today. Please note that we have requested feedback from the support team regarding your inquiry as per the phone call. We will revert once feedback is received.
Kind Regards
The Vuma Team
Thank you for taking our call earlier today. Please note that we have requested feedback from the support team regarding your inquiry as per the phone call. We will revert once feedback is received.
Kind Regards
The Vuma Team
