2 weeks later & still no FIBRE..TERRIBLE EXPERIENCE EVER!

Vumatel/ WebAfrica came to install Fibre on the 02.03.2021 and i was advised it will be active within 48 hours but 2 weeks later I am still without fibre- it has been a back and forth between Vuma & Webafrica no one wants to take accountability and resolve the issue I have been sent from pillar to post , both their customer service is TERRIBLE when you call We Africa the holding time is nothing less than an hour and when you eventually get through to them you are told the installation was done complete by Vuma there is an issue with the ISP hence it is not active then when you eventually get hold of Vuma they tell you Web Africa must resolve the issue and give you a hundred numbers to dial which you never get through to. Now I have been in contact with Web Africa to cancel everything and I am told they cannot cancel if the router is already installed and there is a fault on the line, the fault has to be resolved first and activated then only i can cancel. Whose responsibility is it to resolve the fault??? PATHETIC SERVICE. The Whatsapp chat line is terrible, if you are lucky to get through to an agent it only happens after 5 days or so!!!! Worst experience ever, I want nothing to do with Vumatel nor Web Africa