2 WEEKS JUST TO ACTIVATE A LINE!?

Been waiting for almost 2 weeks now just for them to activate my fibre line. The installation was done BY THEM. Yet they can't activate it outside my house because THEIR technicians can't find my house?? YOUR TECHNICIAN DID THE INSTALLATION. Terrible communication from them, they don't give updates. They don't call, don't email. Your call is forever on hold when you call and they don't respond to emails.