2 MONTHS NO SERVICE AND *********** STAFF

Vumatel is the absolute worst, my line is nothing but problematic, I have communicated my issue at more times than I can count and every time all that happens is a new ticket gets opened. I have not had service for almost 2 MONTHS and have been forced to purchase hundreds of rands worth of data while still paying for my Fibre line. I work from home and have students in my home that depend on being able to access online resources.

The level of intelligence is absolutely minimal in this business, they keep activating me on the incorrect serial number despite my literally standing in the middle of a mall reciting the correct one like a fool and sending through images of the correct serial number. Instead I get new tickets created or claims I have a cancelled service every time even since the error keeps being made again and AGAIN and tickets closed because it's so called resolved but the stupidity reigns instead of doing their job right the first time!!!!