SV
Siphosethu V
1 reviews | Active since Oct 2023
10 Oct 2023, 09:15
17 days with no internet still waiting for technicians
I have been without internet connection for 17 days I logged a ticket that whenever there’s bad weather the cable outside gets lose I asked them to send their technicians to come and tighten the cable so that I don’t lose internet again. It is now day 17 they haven’t came to my house they keep on telling me they are scared of the area. Why have coverage in khayelitsha when you are scared of the area!!!! They keep on sending smses I should pay I won’t pay they must fix my internet and credit my down time.
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Replies (5)0
Replies (5)
Vumatel's replyOfficial
10 Oct 2023, 10:02Good day Siphosethu
Hope this finds you well.
Please note that we have escalated the provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Hope this finds you well.
Please note that we have escalated the provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply10 Oct 2023, 10:02
Official
Good day Siphosethu
Hope this finds you well.
Please note that we have escalated the provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Hope this finds you well.
Please note that we have escalated the provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
SV
Siphosethu V's updateReviewer Update
10 Oct 2023, 11:05I have been writing to your Facebook page and I’ve been told the same story for 2 weeks no escalation has been done I’m still without internet your service is poor very bad!!
SV
Siphosethu V's update10 Oct 2023, 11:05
Reviewer Update
I have been writing to your Facebook page and I’ve been told the same story for 2 weeks no escalation has been done I’m still without internet your service is poor very bad!!
Vumatel's replyOfficial
10 Oct 2023, 11:43Good day Siphosethu
Please note that the provided ticket has been escalated to the contractors to assist. We will monitor the ticket to resolve your inquiry.
Kind Regards
The Vuma Team
Please note that the provided ticket has been escalated to the contractors to assist. We will monitor the ticket to resolve your inquiry.
Kind Regards
The Vuma Team
Vumatel's reply10 Oct 2023, 11:43
Official
Good day Siphosethu
Please note that the provided ticket has been escalated to the contractors to assist. We will monitor the ticket to resolve your inquiry.
Kind Regards
The Vuma Team
Please note that the provided ticket has been escalated to the contractors to assist. We will monitor the ticket to resolve your inquiry.
Kind Regards
The Vuma Team
SV
Siphosethu V's updateReviewer Update
10 Oct 2023, 11:51Will you guys credit me my downtime as I haven’t had any internet since September? Don’t trust your company anymore this might be solved in November by the looks of it and it’s really affecting me because I took your fibre since I have a work from home job.
SV
Siphosethu V's update10 Oct 2023, 11:51
Reviewer Update
Will you guys credit me my downtime as I haven’t had any internet since September? Don’t trust your company anymore this might be solved in November by the looks of it and it’s really affecting me because I took your fibre since I have a work from home job.
Vumatel's replyOfficial
10 Oct 2023, 15:35Good day Siphosethu
Please contact your ISP for any assistance with reimbur*****ts for your downtime.
Kind Regards
The Vuma Team
Please contact your ISP for any assistance with reimbur*****ts for your downtime.
Kind Regards
The Vuma Team
Vumatel's reply10 Oct 2023, 15:35
Official
Good day Siphosethu
Please contact your ISP for any assistance with reimbur*****ts for your downtime.
Kind Regards
The Vuma Team
Please contact your ISP for any assistance with reimbur*****ts for your downtime.
Kind Regards
The Vuma Team