VF
Vincent F
1 reviews | Active since Nov 2014
10 Mar 2020, 20:13
12 days and counting
In early February I was disconnected from the internet. The ISP is Home-Connect and the line is Vumatel. After complaining I was reconnected after 5 days. However, since 28 February 2020 I have no connection. The Vumatel Fibre is down. I have phoned and complained about 5 times and told I will receive feedback which I dont. So far all I get is that a civil team is required and it will be done by 6 March. Today is the 10th of March. Here is the million dollar question, will they charge me for the full month even though almost half of it has passed and still no service. I have to work from my phone and it's adding up.
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Replies (3)VF
Vincent F's updateReviewer Update
11 Mar 2020, 22:11Below is the standard automated response I received from Vumatel. We are now 13 days and counting.
Good day Vincent
Thanks for making contact with us.
We truly apologise for the experience, kindly email us your issue to *** and we will assist.
Kind regards
The Vuma Team
Good day Vincent
Thanks for making contact with us.
We truly apologise for the experience, kindly email us your issue to *** and we will assist.
Kind regards
The Vuma Team
VF
Vincent F's update11 Mar 2020, 22:11
Reviewer Update
Below is the standard automated response I received from Vumatel. We are now 13 days and counting.
Good day Vincent
Thanks for making contact with us.
We truly apologise for the experience, kindly email us your issue to *** and we will assist.
Kind regards
The Vuma Team
Good day Vincent
Thanks for making contact with us.
We truly apologise for the experience, kindly email us your issue to *** and we will assist.
Kind regards
The Vuma Team
VF
Vincent F's updateReviewer Update
12 Mar 2020, 20:5114 days and no proper response other than automated emails. By the way, all my neighbour's Fibre is still working. And to be clear, I did have a working Fibre connection. But clearly now that I'm being billed there is no hurry to fix it.
VF
Vincent F's update12 Mar 2020, 20:51
Reviewer Update
14 days and no proper response other than automated emails. By the way, all my neighbour's Fibre is still working. And to be clear, I did have a working Fibre connection. But clearly now that I'm being billed there is no hurry to fix it.
VF
Vincent F's updateReviewer Update
13 Mar 2020, 23:0215 days and nothing. I have phoned. I have emailed. Nothing but promises that someone will phone me back with more information.
Nothing
Vumatel is truly the worst service I have ever received. Openserve also runs down my street. Maybe it's time I cancel. I feel like a fool dealing with Vumatel so long.
Nothing
Vumatel is truly the worst service I have ever received. Openserve also runs down my street. Maybe it's time I cancel. I feel like a fool dealing with Vumatel so long.
VF
Vincent F's update13 Mar 2020, 23:02
Reviewer Update
15 days and nothing. I have phoned. I have emailed. Nothing but promises that someone will phone me back with more information.
Nothing
Vumatel is truly the worst service I have ever received. Openserve also runs down my street. Maybe it's time I cancel. I feel like a fool dealing with Vumatel so long.
Nothing
Vumatel is truly the worst service I have ever received. Openserve also runs down my street. Maybe it's time I cancel. I feel like a fool dealing with Vumatel so long.