NM
Neill M
1 reviews | Active since Sept 2017
01 Oct 2017, 21:39
11 days of fibre downtime - 48 hour SLA
They don't seem to sort out customer issues during the week (11 days of fibre downtime and counting), they always react on the weekend when you are reminded that the technicians don't work on weekends and you will need to wait until Monday.
And then the cycle repeats itself again......
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Replies (1)NM
Neill M's updateReviewer Update
02 Oct 2017, 15:30when will you revert back to me - I have yet to receive a phone call from anyone at Vumatel or Fibrehoods or Brightlink?
Will it be fixed today?.......12 days and counting.......
What are you going to do about the breach of SLA and 12 days of downtime?
NM
Neill M's update02 Oct 2017, 15:30
Reviewer Update
when will you revert back to me - I have yet to receive a phone call from anyone at Vumatel or Fibrehoods or Brightlink?
Will it be fixed today?.......12 days and counting.......
What are you going to do about the breach of SLA and 12 days of downtime?