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Tanja O
1 reviews | Active since Mar 2009
07 Dec 2020, 11:34
10 Days without internet after Vumatel Fiber installation
Installation of Fiber was done on the 27th of November, today is the 7th of December and I still don't have internet. I tried with Afrihost but they are also not helpful in following up on why Vumatel is not assisting their client. Vumatel ISP-253119. Just today I spoke to Mphumi, who said she will phone me back in 10 minutes its been hours. Then a man who just disconnected the phone and then with Frida who also said she will phone me back and it's been 30 minutes already. I paid for the installation I did not get it for free so I expect service as you have my money for 10 days already.
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Replies (5)TO
Tanja O's updateReviewer Update
07 Dec 2020, 13:01Been on the phone with Vumantel since 08h00 this morning and now people are just disconnecting the phone while they asked me to hold the line so that they can inquire on the process of call logged ISP-253119. This is unacceptable as I've paid for this service and I am getting NONE!!!
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Tanja O's update07 Dec 2020, 13:01
Reviewer Update
Been on the phone with Vumantel since 08h00 this morning and now people are just disconnecting the phone while they asked me to hold the line so that they can inquire on the process of call logged ISP-253119. This is unacceptable as I've paid for this service and I am getting NONE!!!
Vumatel's replyOfficial
07 Dec 2020, 14:25Good Afternoon Tanja
We trust that you are well
We sincerely apologise for the experience you have had with us. We will look into the ticket and escalate it to the team.
Kind Regards
The Vuma Team
We trust that you are well
We sincerely apologise for the experience you have had with us. We will look into the ticket and escalate it to the team.
Kind Regards
The Vuma Team
Vumatel's reply07 Dec 2020, 14:25
Official
Good Afternoon Tanja
We trust that you are well
We sincerely apologise for the experience you have had with us. We will look into the ticket and escalate it to the team.
Kind Regards
The Vuma Team
We trust that you are well
We sincerely apologise for the experience you have had with us. We will look into the ticket and escalate it to the team.
Kind Regards
The Vuma Team
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Tanja O's updateReviewer Update
07 Dec 2020, 14:50It is 15h00 and I had no reply from Vumatel or Afrihost regarding the non service received. Internet still not working. There is no address on the Vumaltel page only the object number VT-BH-OB-1768. Everytime I Phone I get the same reply, escalating and Team leads will follow up but nothing happens.
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Tanja O's update07 Dec 2020, 14:50
Reviewer Update
It is 15h00 and I had no reply from Vumatel or Afrihost regarding the non service received. Internet still not working. There is no address on the Vumaltel page only the object number VT-BH-OB-1768. Everytime I Phone I get the same reply, escalating and Team leads will follow up but nothing happens.
TO
Tanja O's updateReviewer Update
07 Dec 2020, 14:52Your response means nothing to me as this is exactly what each agent have told me today. Apologize, will escalate, will contact the installers bla bla bla. Fact is I still don't have internet!
TO
Tanja O's update07 Dec 2020, 14:52
Reviewer Update
Your response means nothing to me as this is exactly what each agent have told me today. Apologize, will escalate, will contact the installers bla bla bla. Fact is I still don't have internet!
TO
Tanja O's updateReviewer Update
07 Dec 2020, 15:25Now I don't have an object number? They are suppose to add the address not remove the object number!
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Tanja O's update07 Dec 2020, 15:25
Reviewer Update
Now I don't have an object number? They are suppose to add the address not remove the object number!