RT
Ray T

1 reviews | Active since Jul 2011

30 Jan 2017, 10:27

1 Week after install and still no activation

<p>Initial impression was great. After nagging a bit I got an install date set for 24 Jan.</p> <p>The installation team were brilliant. Except they said they had to come back the next day for something. Which they did. Then they said they need to get the backoffice to provision the line or whatever. - Never happened.</p> <p> </p> <p>I call their call office daily. I have a call ref. no that I logged myself. I use this with my daily calls and it's now the 30th. No activation and endless promises are all I get for wasting my time and my airtime calling them daily and supposedly escalating etc etc etc.</p> <p> </p> <p>I think that vumatel should come uninstall thier hardware and I'll try telkom instead.</p>

0
Replies (4)
Vumatel
Vumatel's reply30 Jan 2017, 11:48
Official

Good day Raymond

We sincerely apologise for the inconvenience caused.

Kindly note that we have escalated your issue to the correct department . You will be receiving feedback on your installation issue soon.

Apologies again.

Kind Regards

The VUMA Team

Vumatel
Vumatel's reply30 Jan 2017, 14:12
Official

Good day,

We apologise for any inconvenience caused and understand your frustration. Please, email us your address, contact details and issue to *** so that we can investigate this and assist you?

Kind Regards

The VUMA Team

RT
Ray T's update31 Jan 2017, 11:38
Reviewer Update

... and still no update. other than a call yesterday telling me this has been escalated. (The same thing they tell me every time I phone.)

RT
Ray T's update02 Feb 2017, 09:14
Reviewer Update

.... still no update or any form of new contact from Vuma!