1 star rating is way to complimenting

I have struggled endlessly with Vumatel. Every time you speak to someone, you get a different answer, or get transferred to a voicemail box. On Saturday 12 August a tech came and did the installation. Advising me to call back on Monday to activate my internet connection. Monday came, phoned them, after being transferred to every person in the company, still no luck. Tuesday came. Phoned Afrihost and they were more than happy to try and assist me, however, they cant pick me up on their side as the installation is not complete as yet. There is still another box that needs to be installed. Phone back to Vumatel, half of the people doesnt even know what box I am referring to. Another lady said she will have to transfer me to Fibrehoods, as it's easier to pass the buck than to assist, guess where Vumatel transfers me to??? Not Fibrehoods, but back to Vumatel. How can you expect anyone to be happy with the level of non service you offer clients? Me working in a call center can understand pressure and service delivery and so on, but if I ever gave any one of my clients double the service efforts you offered me, I would be fired immediately, without thinking twice. The last lady I spoke to today, i do apologize for the way I spoke to you, but dealing with incompetency will have that effect on you. If I do not have my internet at my house by tomorrow 17:00, I am going to cancel the application and go to someone that wants to actually assist their clients. My concern is just, if this is the attitude and service you get trying to join the company as a client, how much worse would it be if you are an existing client and have a issue that needs to be resolved, like a billing or down connection.