WORST FIBRE PROVIDER

I have been struggling with my fibre for almost 3 weeks now. Im experiencing intermittent connection in the afternoon from 5 to 9 (when i get home from work).

It starts out dropping every now and then and then at 7 or 8 pm i have little to no connection.

When i contacted afrihost they had the same story every time, reset the line reboot the router and ont box and then run a speed test. It has NOT BEEN RESOLVED!! It seems they are reluctent to escalate it to VUMA and finaly when they did, i just get a call on sunday from them where they say, they refreshed or something the line on their side and it should be fine but then i indicated it wasnt fixed. They said then they wil ask maintanance to contact me. Today (monday) i was busy at work, got a misscall from them and shortly after a sms saying "your case has been resolved" but at monday night while i write this i have no internet connection?

I have never experienced such bad service in my life. I will be cancelling my afrihost and VUMA line when i get chance and i will be telling everyone to stay away.

For reference i have uncapped, unshaped and unthrottled fibre from afrihost through VUMA.