Vuma from Hell!

My internet disconnected yesterday. Tried the robot from whats app that does not respond. My payments are due on the first of each month. I normally pay around the 25 to 27th of each month (in advance). There is a red button beeping and we cant connect because according to Vuma there is no internet. Leased with an agent from who's workstation is based in Devland Matlapend and she advised us to make another payment. Now that ios obsurd, I will not be making payment twice for the same month. Resolve this becuase I use the same network to get my job done. It seems its a norm having to come to this platform to have your matter resolved. You people are not seroious about business