Very sad with Vuma

I am a very unhappy customer with Vuma, logged a call after 04h00 this morning (the 28.02.25) - got the reference number after 11h00, I informed them that I work from home. The account is paid, had to pay from my own account to get data to be able to work - also informed them that I can lose my job because of their services. it is now 17h25 network is not back i..e Vuma. I am so unhappy with you guys (VUMA), reference number given is ***7. Are you going to pay back the amount that I spent for my data.....?