UNACCEPTABLE INTERNET OUTAGE AND POOR SERVICE MWEB AND VUMA

I have received absolutely pathetic service regarding my internet connection. I have been without internet for 5 days now, being passed from MWEB (ISP) to VUMA and then to Britelink MTC, with no real resolution.

Every time VUMA closes the ticket, they mark the problem as “resolved,” yet no technician has actually attended to the issue. This is completely unacceptable.

I have made several calls to both MWEB and VUMA under the following reference numbers: MWEB: ***0 VUMA: ***8 and ***5

After many follow-ups, an appointment was finally scheduled for 5 December 2025 at 12:00. Once again, no one arrived.

This ongoing lack of accountability, poor communication, and complete disregard for the customer is extremely frustrating. I am still without internet and without any clear resolution in sight.