UNACCEPTABLE CLIENT SERVICE DELIVERY

I have VUMATEL FIBRE and have previously paid 3 months in advance on 14 August which cancelled 15 November 2024. In that same August month on the 22 August paid for another 2 months I have all this proof have queried with them and they refer me back to MWEB who send me back to them I used the same reference I was given in August and have since 16 November not been connected , What happened to my 2 months paid. I have also send a BILLING enquiry to the complaints department TWICE in December and still no reply this is UNACCEPTABLE. I need the connection for my son in Grade 12 for homework and I use it for me to jobhunt. This platform might be my only way of getting a response as I am following up and not getting any joy. This money paid is lying somewhere and they fail to look it up and reconcile accordingly!!!!

Desiree Brown - they need to make contact A.sap