Sort my **** out I don't care who webafrica or vuma but whoever did this **** up will sort it out

I've been on prepaid/ easypay since last October 2025. It's now 2026 January 25 and this ****in idiots tells me my line is not active and that I need to order a new one. So every month on the 25th I pay my wifi because of prepaid/ easypay. Today was my date for paying and when I went on to pay this morning it wasn't allowing me. I tried 5 times and still the same issue. So I thought maybe it's a problem with capitec. I contacted capitec and they said it's a problem with the easypay number. At 9 this morning I went on the webafrica WhatsApp I was only attended to at 1 ok well and good it's a weekend and what not I understood. I gave in my details for them to access my account and apparently my account is not active...

How the **** is that possible?

I asked why they said it was canceled BY WHO? The guy just says that I need to order a new one.

Who the hell gave url the right to cancel my account. How the hell is my account not active it's been running for ****in years and now this. What kind of a ***** company is this. Yourl don't know your **** from urls faces looks like.

My brother works from home and the wifi is needed and now I get this **** stories I don't think it's fair.

SO THIS IS HOW URL VALUE URLS CUSTOMERS?

I am so ****ed off over the years being with my service provider vuma and now this. I left all the issues when it came to network outages I never ever gotten compensated but this time round I care a ****. Nobody gave url the right to cancel my service without my permission I demand an answer and I want to know who God told url to do that.

This is ***** and utter ****in bull****. Url are clearly taking urls customers for ****ing ****holes. This is not on. I want my wifi to be sorted it I don't give a flying **** how but whoever the **** chose my account to cancel they will ****ing rectify this ***** stories. I am not taking no for an answer. At this stage with all my frustration I will and can go on all social media platforms don't test me.

Besides the workers they just care a dam. All my chats are still there. They transfer you like u a ****ing ball or something. They don't go the extra mile to assist and find the reason out. Pathetic get some good people don't ****ing take our money and pay these Dom kops that can't answer ur questions and help you out to extreme.

I want my wifi to be sorted out latest by tomorrow evening I care a dam. Find out who did this and get that idiot to sort it out.

My wifi just worked yesterday and got disconnected today due to payment and now this ****. No way

I don't care

Contact me Nadia ***