Ridiculous

as per my last complain, i am waiting for 2 weeks, going on 3 weeks for vumatel and supersonic to sort the fibre line. they cannot escalate it and treat it with a matter of urgency. it takes 72hrs. so since i app**** on the 02/12/25 until now, i have been phoning back and forth between vumatel and supersonic to get feedback. i have made Unnecessary expenses to buy data ( i am working from home) because no one gives a **** to sort this problem, treating it as not important. all they have to do is release the line so that supersonic can activate. this is really Ridiculous as i know they used to have amazing service but i am very disapointed, as the service is almost no-existent. - i have sent them the order number as they requested for the line last week, and still nothing