Really bad service

It’s not even worth the 1 star. I’ve been using Vuma since 2024 with no issues. Issues arised when I moved to a new address in November 2025. Everytime I have to reach out to them because I cannot connect. Now I made a payment but for whatever reason they changed my WiFi name and gave me a new password. Reached out again before to enquire this and they reassured me that it will connect with no issues I just need to choose the new WiFi name,however all of us in the house cannot pickup the name from our networks. I work from home and imagine such an inconvinience. Vuma needs a contactable number because this WhatsApp chat is useless. They barely respond on time and if they do they can’t seem to understand the issue