Poor service from Vuma!!

I have a fibre fault and have no internet connectivity for about 8 days now and counting. I have logged numerous calls with Vuma. In the mean time, we are spending so much money on prepaid data, my son has online lessons, and he has problems now with his assessments as well. Vuma has escalated the call. In the meantime I am expected to pay the full amount even though there is no connectivity. Please help...the service is pathetic. Leave out the fact that you need to communicate with them via watsapp- they can take up to 3 hours to respond. God forbid that you are not at your phone within 10minutes, they then close the call.