Complaint: ***

I recently asked for my subscription to be cancelled as of the end of March 2025. My debit goes off on the 1st of each month so because my debit went off on the 1 March I would be covered till the end of March. I send an email requesting for cancellation. I did not get a response, l then phoned and spoke to an consultant who assured me that my debit was received on the 1st and that the contract will cancel on the 1/4/2025. He than cancelled my contract for 24/3/2025 as non payment. I have been trying since then to get help with regards to the early termination of my contact with no success. I would like to know if I will be refunded for the 7 days that was left on my contract or if the give me the 7 days access to the wi-fi. I been waiting for a manager to phone me ever since I raised my query. I was told it will take 72 hours or more for someone to contact me. I find this ridiculous that in this day and age that it takes more than 72 hours for a manager to contact someone regarding their query.