Absolute Poor Customer Service from webafrica/vumatel fibre

This company is unbelievable. I paid R529 on 20 January 2025 to have my fiber line activated. I am still waiting apart from their promise to activate my line. After getting another fiber service provider because of not getting what I paid for, I requested a refund. They asked for banking details and nothing happened. I then asked them to activate my Web Africa (Vuma) fiber line then they refund process is not working - I am still waiting still today! I had to spend using another service provider - so I double pay for internet services as I worked from home. I think this is unacceptable. I strongly recommend anyone using Vumatel/Web Africa. They are so unprofessional and do not understand what client service is all about. They do not care for customers in my view. I have had more than 50 whattsups message interactions to try to resolve this, but to no available. I highly DO NOT recommend anyone using vumatel/web africa!