2 MONTHS FOR A REFERENCE NUMBER

I have been on WhatsApp since month end of August, requesting just my pay REF NUMBER TO MAKE PAYMENT today is the 29 of September and I'm still requesting JUST A REF NUMBER TO MAKE PAYMENT , I lost my Job 2 days ago. because of of asking for a silly payment code... I JUST NEED MY LINE ACTIVATED... SO I JUST PAY..... I JUST WANT TO BE CONNECTED....