Vodacom fibre outage

Our area’s Vodacom fibre has been out for more than a week. We have raised numerous service requests, escalated it etc. Every time we get promised that someone will come back to us and send a technician out- but no-one does. We are forced to spend hundreds of rands on data as both myself and my husband works from home and I run a business from home. This is so unfair- we are paying for a service that doesn’t work and then forced to buy data from the same company that is just doing nothing about it. In this day and age where people are working from home, you can’t just not render such an important service. It is affecting our livelihoods. I am so disappointed in Vodacom and won’t recommend their fibre service to anyone.