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Frances J

Active since Feb 2017

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2 reviews

67 months ago

Vodacom fibre outage

Our area’s Vodacom fibre has been out for more than a week. We have raised numerous service requests, escalated it etc. Every time we get promised that someone will come back to us and send a technician out- but no-one does. We are forced to spend hundreds of rands on data as both myself and my husband works from home and I run a business from home. This is so unfair- we are paying for a service that doesn’t work and then forced to buy data from the same company that is just doing nothing about it. In this day and age where people are working from home, you can’t just not render such an important service. It is affecting our livelihoods. I am so disappointed in Vodacom and won’t recommend their fibre service to anyone.

2 replies

116 months ago

Elite mobile ****

<p>I was contacted my an Elite Mobile agent today (23 February 2017) at 9:20 am offering me a 2GB data package for R109.00 with a free tablet. According to the call centre agent this would replace my current data contract with Vodacom valued at R149.00 for 1 GB which forms part of my current cellphone contract. I explicitly asked a few times what the hidden costs were but he assured me there was none. No activation fees, no delivery fees - no extra costs whatsoever. I asked him if I could first speak to Vodacom and then confirm on Monday but he assured me that this offer was only valid today and I was one of a handful of people who were selected by Vodacom for this offer because I have been a longstanding customer. When it came to agreeing to the debit order he kept on speaking away from the phone and talking very fast so that he was inaudible. When asked to repeat what he said he did the same and then met my request with irritation. I said I would first like to look at the offer in written form after which I was assured that as soon as he finished the phone call I would receive an email with the terms and conditions.</p> <p>What I did receive however was a confirmation of R204 of services that I did not agree to - hOT spotter rescue box, society and safety box. I immediately phoned the call centre at 10:09am to cancel but they said I should phone back later as my request has not yet been processed. After receiving confirmatory sms's for these services I phoned again at 10:29 and was assured that everything was cancelled - including the Vodacom contract. I specifically asked them.</p> <p>At 10:34 I contacted Vodacom and they said that they have not received a request for the contract.</p> <p>At 11:53 am I phone Elite Mobile again to make sure that everything, including the Vodacom contract was indeed cancelled and they assured me again that it was.</p> <p>At 6:24 pm I phoned the Vodacom call centre who said that an altogether seperate contract has been registered to my name and that I cannot cancel it as the device is pending delivery.</p> <p> </p> <p>So this is my complaint. Firstly Elite Mobile's agent said that this package would replace my current package - which is a lie as it is a totally seperate contract. Secondly I phoned immediately after receiving the email and followed up and was assured twice that the Vodacom contract has been cancelled which was another lie as it was processed later that day.</p> <p> </p> <p>Now apparently Vodacom cannot cancel the contract, even though Elite Mobile assured me it was cancelled.</p> <p> </p> <p>i have never been so **** to and deceived about a product. If anything gets deducted form my account or I get contacted for delivery of a device that I rejected even before it was processed I will take legal action.</p>

2 replies

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