Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Viagogo is experienced by South African ticket buyers as a high risk resale platform. A recurring theme is money leaving accounts while tickets never arrive, with Withdrawals, Payouts & Billing (0.8) and Platform, Product & Experience (0.6) drawing the heaviest criticism. Customers consistently report undisclosed booking fees, last minute or missing ticket transfers, refused refunds, and support channels that cannot resolve anything.
Top Strengths:
- •Withdrawals, Payouts & Billing: The only consistent bright spot is that a minority of buyers do get refunded when tickets are never released, with one customer publicly thanking the team for returning roughly R4,000 quickly and without argument.
TrustIndex
1.6
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Viagogo
What do customers say about Viagogo?
Based on recent customer reviews, Viagogo is experienced by South African ticket buyers as a high risk resale platform. A recurring theme is money leaving accounts while tickets never arrive, with Withdrawals, Payouts & Billing (0.8) and Platform, Product & Experience (0.6) drawing the heaviest criticism. Customers consistently report undisclosed booking fees, last minute or missing ticket transfers, refused refunds, and support channels that cannot resolve anything.
What is Viagogo's biggest strength?
Viagogo's biggest strength, according to Hellopeter's AI analysis, is Withdrawals, Payouts & Billing. The only consistent bright spot is that a minority of buyers do get refunded when tickets are never released, with one customer publicly thanking the team for returning roughly R4,000 quickly and without argument.
What are the most common complaints about Viagogo?
The most common complaint about Viagogo, based on Hellopeter's AI analysis of recent customer reviews, is Staff, Service & Experience Quality. Customers describe rude consultants when refunds are requested, a sense of dealing with robots rather than people, and service branded unprofessional and dishonest after wrong stand or invalid tickets were supplied.
Is Viagogo trustworthy?
Viagogo has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 79 reviews in the last 12 months. Hellopeter has tracked Viagogo across 430 total reviews. How is the TrustIndex calculated? →
Recent reviews (79)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2025
Duke
Never got my tickets and paid a premium, hope they get taken down :(
1 reviews | Active since Jan 2025
Duke
Never got my tickets and paid a premium, hope they get taken down :(
1 reviews | Active since Oct 2026
I bought tickets costing R1271
I bought tickets costing R1271.00 for Mamma Mia through Viagogo. I was seated in seats costing R350.00 each, so total of R700.00. Plus, when I presented Artscape with Etickets, there was a notice stating that tickets purchased through Viagogo were invalid. The staff at Artscape gave us a form to fill in, to claim a refund.
1 reviews | Active since Oct 2026
I bought tickets costing R1271
I bought tickets costing R1271.00 for Mamma Mia through Viagogo. I was seated in seats costing R350.00 each, so total of R700.00. Plus, when I presented Artscape with Etickets, there was a notice stating that tickets purchased through Viagogo were invalid. The staff at Artscape gave us a form to fill in, to claim a refund.
1 reviews | Active since Oct 2020
****med by Viagogo for Comic con Africa 2026 tickets
On the 25 sept 26 I bought tickets for comic con Africa 2026 for the amount *** online. On the day of the event, the 26 sept 26 i was denied entry as they deemed my tickets invalid and I had to pay at the gate,. I logged the quiry with Viagogo on the same day and I relieved a call from their agent, asking me about my query and confirming it will be investigated. I received *** on the 29th sept that I will be refunded within 3-4 days, to date no refund from ****ners
1 reviews | Active since Oct 2020
****med by Viagogo for Comic con Africa 2026 tickets
On the 25 sept 26 I bought tickets for comic con Africa 2026 for the amount *** online. On the day of the event, the 26 sept 26 i was denied entry as they deemed my tickets invalid and I had to pay at the gate,. I logged the quiry with Viagogo on the same day and I relieved a call from their agent, asking me about my query and confirming it will be investigated. I received *** on the 29th sept that I will be refunded within 3-4 days, to date no refund from ****ners
1 reviews | Active since Feb 2014
Absolute *******
Do not, repeat DO NOT book rugby tickets or any tickets through this platform. They add a fee 75% handling fee. I paid R11 300 for tickets that would have cost R6600 had l gone directly to Springboks app. They are total *******s.
1 reviews | Active since Feb 2014
Absolute *******
Do not, repeat DO NOT book rugby tickets or any tickets through this platform. They add a fee 75% handling fee. I paid R11 300 for tickets that would have cost R6600 had l gone directly to Springboks app. They are total *******s.
1 reviews | Active since Mar 2022
TERRIBLE SERVICE
We bought tickets this morning and only AFTER we bought the tickets it was revealed that there is a 16 age restriction we were not aware of which only came up after we had purchased the tickets so we tried to cancel the tickets which we could not do but have to resell the tickets at half the price we bought it for and also no contact details to comtact the company. Then a hour later i get a report from my bank that ***** was attempted in my bank account from this platform and now have to block all my accounts and get new bank cards. WILL NEVER USE VIAGOGO again. Terrible service
1 reviews | Active since Mar 2022
TERRIBLE SERVICE
We bought tickets this morning and only AFTER we bought the tickets it was revealed that there is a 16 age restriction we were not aware of which only came up after we had purchased the tickets so we tried to cancel the tickets which we could not do but have to resell the tickets at half the price we bought it for and also no contact details to comtact the company. Then a hour later i get a report from my bank that ***** was attempted in my bank account from this platform and now have to block all my accounts and get new bank cards. WILL NEVER USE VIAGOGO again. Terrible service
1 reviews | Active since Nov 2019
******** they send wrong tickets and mark up is insane, they will burn in hell for ******** people of their
******** they send wrong tickets and mark up is insane, they will burn in hell for ******** people of their hard earned cash
1 reviews | Active since Nov 2019
******** they send wrong tickets and mark up is insane, they will burn in hell for ******** people of their
******** they send wrong tickets and mark up is insane, they will burn in hell for ******** people of their hard earned cash
1 reviews | Active since Mar 2023
Stay away from viagogo!
Bought 2 tickets for the Trevor Noah show and twice they sent tickets for the wrong block, not the block I paid for. I tried to sell the tickets on their site but couldn't transfer the tickets to the buyer, the site won't process the transfer. Sat for over 2hrs on the day of the event communicating with their service centre. Every email from them had a different order number, just not MY order number. Not even sure if I'll get my money back. viagogo don't deserve any rating, they are the worst ever, and ***********!!!
1 reviews | Active since Mar 2023
Stay away from viagogo!
Bought 2 tickets for the Trevor Noah show and twice they sent tickets for the wrong block, not the block I paid for. I tried to sell the tickets on their site but couldn't transfer the tickets to the buyer, the site won't process the transfer. Sat for over 2hrs on the day of the event communicating with their service centre. Every email from them had a different order number, just not MY order number. Not even sure if I'll get my money back. viagogo don't deserve any rating, they are the worst ever, and ***********!!!