Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Vault Markets is praised most for its support team, with agents named individually for patient, fast help on verification, logins and withdrawals. Customer Service and Professional Guidance (4.3) leads the profile, supported by quick signup and payout turnaround. The recurring weak point is deposit allocation, where money leaves client bank accounts without reflecting, pulling Billing, Payments and Financial Accuracy (3.4) down.
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name agents such as Simanye, Faatimah, Nazneen, Prosper, Candice and Mustapha, describing them as patient, knowledgeable and willing to go the extra mile. A recurring theme is agents explaining each step until the query is fully closed.
Replied to 8% of negative reviews
Reply time on negative reviews: 352h 5m
TrustIndex
5.9
Reply Time
352h 5m
NPS Score
0
Recommended: Likely
Replied to 8% of negative reviews
Reply time on negative reviews: 352h 5m
Nov '25 - Oct '26
Frequently Asked Questions About Vault markets
What do customers say about Vault markets?
Based on recent customer reviews, Vault Markets is praised most for its support team, with agents named individually for patient, fast help on verification, logins and withdrawals. Customer Service and Professional Guidance (4.3) leads the profile, supported by quick signup and payout turnaround. The recurring weak point is deposit allocation, where money leaves client bank accounts without reflecting, pulling Billing, Payments and Financial Accuracy (3.4) down.
What is Vault markets's biggest strength?
Vault markets's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers consistently name agents such as Simanye, Faatimah, Nazneen, Prosper, Candice and Mustapha, describing them as patient, knowledgeable and willing to go the extra mile. A recurring theme is agents explaining each step until the query is fully closed.
What are the most common complaints about Vault markets?
The most common complaint about Vault markets, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Verification and FICA checks are usually handled cleanly, but confidence drops when funds are debited and not allocated, when advertised bonuses are not paid, and when FICA documents are requested only once a large withdrawal is submitted.
How does Vault markets compare to other Investments & Wealth companies?
Vault markets scores 3.5 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.1. Their strongest theme is Consultant Quality (4.4); their weakest is Withdrawals & Payouts (3). The top AI-rated Investments & Wealth business on Hellopeter is ASI Financial Services (4.4). How is the AI Score calculated? →
Is Vault markets trustworthy?
Vault markets has a TrustIndex of 5.9 out of 10 on Hellopeter, based on 109 reviews in the last 12 months. They reply to 8% of negative reviews, typically within 352 hours 5 min. Hellopeter has tracked Vault markets across 651 total reviews. How is the TrustIndex calculated? →
Recent reviews (109)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
I bought the trading challenge and soon after I received a mail stating that operations has stopped. They requested all sorts of documents for a refund which I supp**** the same day. I followed up and received a *** from them as my claim was being processed but up until today I have not received any other form of communication from them. My emails goes unanswered as I do not get any feedback as to when I can get my money back. I think these people ****med me and I feel dissapointed as I really liked these guys.
struggling to get my refund from them and no assistance
1 reviews | Active since Sept 2026
I bought the trading challenge and soon after I received a mail stating that operations has stopped. They requested all sorts of documents for a refund which I supp**** the same day. I followed up and received a *** from them as my claim was being processed but up until today I have not received any other form of communication from them. My emails goes unanswered as I do not get any feedback as to when I can get my money back. I think these people ****med me and I feel dissapointed as I really liked these guys.
struggling to get my refund from them and no assistance
1 reviews | Active since Aug 2026
Best platform
I’ve been trading with Vault Markets for 6 months now and I’m really impressed. The $5 minimum deposit made it easy to start, and deposits/withdrawals via EFT are super fast — usually in a few hours. Spreads are tight, especially on EURUSD and Gold, and MT5 runs smooth on my phone. Customer support replies quickly on WhatsApp too. For anyone in South Africa looking for a low-cost broker to start with, I highly recommend Vault Markets.
1 reviews | Active since Aug 2026
Best platform
I’ve been trading with Vault Markets for 6 months now and I’m really impressed. The $5 minimum deposit made it easy to start, and deposits/withdrawals via EFT are super fast — usually in a few hours. Spreads are tight, especially on EURUSD and Gold, and MT5 runs smooth on my phone. Customer support replies quickly on WhatsApp too. For anyone in South Africa looking for a low-cost broker to start with, I highly recommend Vault Markets.
1 reviews | Active since Jul 2026
I WOULD LIKE TO EXPR...
I WOULD LIKE TO EXPRESS MY APPRECIATION FOR THE HELP OF DONAY I WAS ASSISTED WITH A FRIENDLY MANNER AND WITH AMAZINGLY FAST RESPONSE AND THAT I LOVE ABOUT VAULT MARKETS YOU GO ABOVE AND BEYOND
1 reviews | Active since Feb 2020
Significant Delays in Resolving a Missing Deposit
I am extremely disappointed with the service I have received from Vault regarding my recent deposit. I have generally had positive experiences with Vault and have not encountered issues of this nature before, which is why this situation is particularly concerning. I made a deposit via the website, but the funds have still not reflected in my account. I reported the issue on 17 July, and as of 23 July, it remains unresolved. The only update I have received is that the matter has been escalated to the Finance Department, with no indication of a turnaround time for resolution. By tomorrow, it will have been a full business week since I first reported the issue, yet I have received no proactive communication, progress updates, or reassurance that the matter is actively being investigated. I have had to follow up myself for any information, which has only added to my frustration and concern. Given the size of the deposit, this situation has caused significant anxiety, as I am genuinely concerned that my funds may have been lost. While I understand that investigations can take time, regular communication and transparency are essential, particularly when customers' money is involved. This experience has unfortunately shaken my confidence in Vault. Although I have always regarded the platform as reliable in the past, the lack of urgency, communication, and customer care in handling this matter has left me deeply disappointed and has significantly impacted the trust I once had in the broker.
1 reviews | Active since Feb 2020
Significant Delays in Resolving a Missing Deposit
I am extremely disappointed with the service I have received from Vault regarding my recent deposit. I have generally had positive experiences with Vault and have not encountered issues of this nature before, which is why this situation is particularly concerning. I made a deposit via the website, but the funds have still not reflected in my account. I reported the issue on 17 July, and as of 23 July, it remains unresolved. The only update I have received is that the matter has been escalated to the Finance Department, with no indication of a turnaround time for resolution. By tomorrow, it will have been a full business week since I first reported the issue, yet I have received no proactive communication, progress updates, or reassurance that the matter is actively being investigated. I have had to follow up myself for any information, which has only added to my frustration and concern. Given the size of the deposit, this situation has caused significant anxiety, as I am genuinely concerned that my funds may have been lost. While I understand that investigations can take time, regular communication and transparency are essential, particularly when customers' money is involved. This experience has unfortunately shaken my confidence in Vault. Although I have always regarded the platform as reliable in the past, the lack of urgency, communication, and customer care in handling this matter has left me deeply disappointed and has significantly impacted the trust I once had in the broker.
1 reviews | Active since Jul 2026
Waiting more than 72hours for deposit
Deposit failure. Ive made a deposit on 17th July the matter was escalated on 19th July. I did multiple calls yesterday to the support team all they say is the matter is by the finance department and "alot of clients are waiting for there deposits" Very dissapointed in vault markets in this regard.
1 reviews | Active since Jul 2026
Waiting more than 72hours for deposit
Deposit failure. Ive made a deposit on 17th July the matter was escalated on 19th July. I did multiple calls yesterday to the support team all they say is the matter is by the finance department and "alot of clients are waiting for there deposits" Very dissapointed in vault markets in this regard.
1 reviews | Active since Feb 2024
DE*****ING ME OF MY FUNDS.
I deposited and vault is de*****ing me out of my funds and refusing to return them to me. When I want them to reflected on my dashboard to work still they are sending from pillar to post their customer service is horrible. They leave me unattended. I'm so disgusted by the treatment and I've been using them for a couple of years and had no problem.
1 reviews | Active since Feb 2024
DE*****ING ME OF MY FUNDS.
I deposited and vault is de*****ing me out of my funds and refusing to return them to me. When I want them to reflected on my dashboard to work still they are sending from pillar to post their customer service is horrible. They leave me unattended. I'm so disgusted by the treatment and I've been using them for a couple of years and had no problem.