UrbanX is not for gamers.

So I decided to change my Cool Ideas ISP to UrbanX with the assumption that I'll get better/less latency when playing EA FC 25. I mean they say the they are for gamers, boy have I made a mistake. Since they activated my UrbanX line, I've have the worst experience on EA FC 25, to make it worse, the technicians can't help me with anything. With Cool Ideas I was having a better experience with latency lately, they actually fixed my latency issue but I thought UrbanX could do better. I don't want to talk about their telephone line... It's the worst, I can't hear Jack everytime I call them.