No service, Even Cancelled but not being delt with by UrbanX

We have had UrbanX at our home, and for almost three months now the service has been completely unreliable. The internet disconnects every 2 to 5 minutes. I have multiple reports confirming the constant line drops.

I have logged ticket after ticket with no resolution, including 12648, 32908, 33113, 39563, 32706, 39852, and 39854, yet the issue remains unresolved despite repeated follow-ups.

I have also cancelled the service, yet I am still struggling to get the line properly cancelled and stopped. At this point, the lack of service delivery and the delay in processing cancellation is extremely frustrating.

I have informed them that I am prepared to involve a legal team, but even that has not resulted in any meaningful action.

Very disappointing experience.