JB
Jordan B
1 reviews | Active since Oct 2020
24 Feb 2026, 15:42
Down Time tickets 38788 and 38951
I desperately need someone to address my connection issus that I have been experiencing over the past two days - tickets 38788 and 38951
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Replies (1)JB
Jordan B's updateReviewer Update
25 Feb 2026, 14:35Would change to 5 stars if I could.
The UrbanX team, particularly Cameron and Vaughan, demonstrated genuine commitment to resolving our down connection once the matter was escalated. However the escalation process itself was not straightforward and required additional effort on my part to identify the correct channels beyond the support team, my experience with the support team was poor, bouncing from team member to team member, with varying levels of competence and repeat of root cause analysis from person to person with delayed responses and very little urgency given the significance of the problem.
Overall we have never had an internet connection this good and stable for the purpose of gaming and streaming, would definitely recommend.
The UrbanX team, particularly Cameron and Vaughan, demonstrated genuine commitment to resolving our down connection once the matter was escalated. However the escalation process itself was not straightforward and required additional effort on my part to identify the correct channels beyond the support team, my experience with the support team was poor, bouncing from team member to team member, with varying levels of competence and repeat of root cause analysis from person to person with delayed responses and very little urgency given the significance of the problem.
Overall we have never had an internet connection this good and stable for the purpose of gaming and streaming, would definitely recommend.
JB
Jordan B's update25 Feb 2026, 14:35
Reviewer Update
Would change to 5 stars if I could.
The UrbanX team, particularly Cameron and Vaughan, demonstrated genuine commitment to resolving our down connection once the matter was escalated. However the escalation process itself was not straightforward and required additional effort on my part to identify the correct channels beyond the support team, my experience with the support team was poor, bouncing from team member to team member, with varying levels of competence and repeat of root cause analysis from person to person with delayed responses and very little urgency given the significance of the problem.
Overall we have never had an internet connection this good and stable for the purpose of gaming and streaming, would definitely recommend.
The UrbanX team, particularly Cameron and Vaughan, demonstrated genuine commitment to resolving our down connection once the matter was escalated. However the escalation process itself was not straightforward and required additional effort on my part to identify the correct channels beyond the support team, my experience with the support team was poor, bouncing from team member to team member, with varying levels of competence and repeat of root cause analysis from person to person with delayed responses and very little urgency given the significance of the problem.
Overall we have never had an internet connection this good and stable for the purpose of gaming and streaming, would definitely recommend.