BAD SERVICE. THEY HAVE NO CARE FOR CLIENTS!

Good day,

I recently changed units and was instructed to cancel my previous service and log a new request for reinstallation. However, I have now been charged twice, and this is the 4th day without WiFi.

Each time I call for assistance, I am transferred to another department that does not answer calls. This has been extremely frustrating and inconvenient.

I am very upset about the lack of service and communication. If this matter is not resolved urgently, I will have no choice but to escalate it publicly so others are aware of how this situation has been handled.

Please treat this as urgent and resolve both the double payment and the reinstallation immediately.