Urban Task Force
Verified Business
|1|6 Reviews (last 12 months)|Responds in 143h 44m
Urban Task Force
Verified Business
|1
6 Reviews (last 12 months)
Responds in 143h 44m
Performance(last 12 months):
Reply Time
143h 44mNPS Score
-100Unlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 143h 44m
Reply Time
143h 44m
NPS Score
-100
Recommended: Unlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 143h 44m
Review Distribution
1|6 Reviews
Oct '25 - Sep '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVM
Vuyiswa M
1 reviews | Active since Aug 2026
27 Aug 2026, 12:10
Poor Exit Process and Lack of Accountability
I would like to express my disappointment with my experience dealing with Urban Task Force following my move-out in September last year. Almost a year after vacating the property, I have been presented with charges for items and issues that were already present when I moved into the unit. What is particularly concerning is that Urban Task Force has indicated that they do not have records of my move-in inspection report, my lease agreement or other key documentation related to my tenancy. Despite the lack of supporting records, I am still being held liable for alleged damages and additional costs. I have also been charged for boiler-related issues, despite the fact that the Boiler was discontinued and we had not hot water during my tenancy. It is difficult to understand how I can be held responsible for matters that were either pre-existing or related to maintenance concerns beyond my control. The communication throughout this process has been extremely poor. I have been referred from one department to another with little to no assistance or accountability. Rather than receiving clear answers and support, I have spent considerable time following up and trying to obtain information that should have been readily available. I was further surprised to learn that an exit inspection report had been completed without my presence. I was never given the opportunity to participate in the exit inspection or verify the findings. The property manager appears to have conducted the inspection independently after I had returned the keys. As a result, I am now being presented with claims regarding missing items and damages without having had any opportunity to confirm or dispute these findings at the time. To date, a significant portion of my deposit has been withheld, and I have additionally been informed that I owe further money. However, no one has been able to provide me with sufficient documentation or a satisfactory explanation to justify these charges. Overall, this has been a frustrating and disappointing experience. The lack of records, poor communication, absence of transparency during the exit process and ongoing difficulty in obtaining assistance have left me feeling unsupported as a former tenant. I hope Urban Task Force will urgently review this matter, provide the necessary documentation and work towards a fair resolution.
Helpful (0)
|Replies (0)VM
Vuyiswa M
1 reviews | Active since Aug 2026
27 Aug 2026, 12:10
Poor Exit Process and Lack of Accountability
I would like to express my disappointment with my experience dealing with Urban Task Force following my move-out in September last year. Almost a year after vacating the property, I have been presented with charges for items and issues that were already present when I moved into the unit. What is particularly concerning is that Urban Task Force has indicated that they do not have records of my move-in inspection report, my lease agreement or other key documentation related to my tenancy. Despite the lack of supporting records, I am still being held liable for alleged damages and additional costs. I have also been charged for boiler-related issues, despite the fact that the Boiler was discontinued and we had not hot water during my tenancy. It is difficult to understand how I can be held responsible for matters that were either pre-existing or related to maintenance concerns beyond my control. The communication throughout this process has been extremely poor. I have been referred from one department to another with little to no assistance or accountability. Rather than receiving clear answers and support, I have spent considerable time following up and trying to obtain information that should have been readily available. I was further surprised to learn that an exit inspection report had been completed without my presence. I was never given the opportunity to participate in the exit inspection or verify the findings. The property manager appears to have conducted the inspection independently after I had returned the keys. As a result, I am now being presented with claims regarding missing items and damages without having had any opportunity to confirm or dispute these findings at the time. To date, a significant portion of my deposit has been withheld, and I have additionally been informed that I owe further money. However, no one has been able to provide me with sufficient documentation or a satisfactory explanation to justify these charges. Overall, this has been a frustrating and disappointing experience. The lack of records, poor communication, absence of transparency during the exit process and ongoing difficulty in obtaining assistance have left me feeling unsupported as a former tenant. I hope Urban Task Force will urgently review this matter, provide the necessary documentation and work towards a fair resolution.
0
Replies (0)TN
Tabisa N
1 reviews | Active since Oct 2019
5 Aug 2026, 17:24
Urban Task Force- the worst place to rent from
The worst place to rent, their bathrooms are mouldy, windows are rusty, and way too much to mention here. I sent an email with pictures of the condition of the flat in October 2025, till date there is no update regarding my flat. I have sent numerous mails and that has been fruitless and no communication from the agent or the caretaker.
Helpful (0)
|Replies (1)TN
Tabisa N
1 reviews | Active since Oct 2019
5 Aug 2026, 17:24
Urban Task Force- the worst place to rent from
The worst place to rent, their bathrooms are mouldy, windows are rusty, and way too much to mention here. I sent an email with pictures of the condition of the flat in October 2025, till date there is no update regarding my flat. I have sent numerous mails and that has been fruitless and no communication from the agent or the caretaker.
0
Replies (1)MH
Mkhululi H
1 reviews | Active since Aug 2026
3 Aug 2026, 03:36
Rental Spike and Water Crisis
Im currently renting at Aiton Court. My rent has been increased two months in a row, resulting in a 57% total increase.At the same time, the building has been left without proper running water for all of July. My kitchen sink has zero water, and the shared bathrooms only have water at night, forcing me to carry water up from the ba*****t. I have tried contacting the property directly but cannot get ahold of anyone. This is incredibly poor customer service.
Helpful (0)
|Replies (1)MH
Mkhululi H
1 reviews | Active since Aug 2026
3 Aug 2026, 03:36
Rental Spike and Water Crisis
Im currently renting at Aiton Court. My rent has been increased two months in a row, resulting in a 57% total increase.At the same time, the building has been left without proper running water for all of July. My kitchen sink has zero water, and the shared bathrooms only have water at night, forcing me to carry water up from the ba*****t. I have tried contacting the property directly but cannot get ahold of anyone. This is incredibly poor customer service.
0
Replies (1)PD
Prince D
1 reviews | Active since May 2026
9 May 2026, 16:54
URBAN TASK FORCE GROVE MEWS BUILDING - ORANGE GROVE
I regret renting from this company, their Grove Mews building in Orange Grove has the worst building manager Anthony who doesn't care about the tenants, he's arrogant and very unprofessional. Treating people like animals. He's not easy to talk to. I don't know why these building managers behave like they own the properties. Work on yourself Anthony.
Helpful (0)
|Replies (1)PD
Prince D
1 reviews | Active since May 2026
9 May 2026, 16:54
URBAN TASK FORCE GROVE MEWS BUILDING - ORANGE GROVE
I regret renting from this company, their Grove Mews building in Orange Grove has the worst building manager Anthony who doesn't care about the tenants, he's arrogant and very unprofessional. Treating people like animals. He's not easy to talk to. I don't know why these building managers behave like they own the properties. Work on yourself Anthony.
0
Replies (1)YT
Yolanda T
1 reviews | Active since Jun 2024
4 May 2026, 15:02
Deposit not Provided
I moved out on the 31st of March , staying at Quartz Plaza ,I was advised that my deposit will be provided after 3weeks now it’s the 5th week. Mind you nothing was damaged, I’ve been staying there for 2 years, never been late with my rent and this is how they pay their tenants . Ive called the office so many times for the past weeks they tell me stories or transfer me voice mails. I want my money today . I’m really annoyed with the company.
Helpful (0)
|Replies (1)YT
Yolanda T
1 reviews | Active since Jun 2024
4 May 2026, 15:02
Deposit not Provided
I moved out on the 31st of March , staying at Quartz Plaza ,I was advised that my deposit will be provided after 3weeks now it’s the 5th week. Mind you nothing was damaged, I’ve been staying there for 2 years, never been late with my rent and this is how they pay their tenants . Ive called the office so many times for the past weeks they tell me stories or transfer me voice mails. I want my money today . I’m really annoyed with the company.
0
Replies (1)A
Anonymous
1 reviews | Active since Jul 2016
16 Apr 2026, 12:04
******** behaviours
I had a lease agreement at Braamfontein gates, and unfortunately there was a fire in my unit while I lived there. I was advised by the building manager there are no vacant units to accommodate me and would have to leave. I then organised for a truck and people to help move my belongings that were left, only to be told by security, on instruction by building manager Thabiso Mpopoti, that I was not allowed to take anything. Fast forward to two days later and I get a WhatsApp telling me if I don't get my stuff out in the next two days, they will be thrown out. I tried explaining that i wouldnt be able to make it that time, but Thabiso made it very clear that he is chucking out everything. I then received a rental invoice for the month and approached the manager again to ask what it was for, as I had to vacate before the month ended, and was reassured by him that I did not owe any rent. (Whatsapp conversations available) Fast forward to a year after I had left and never got my belongings, I get a letter of demand for R23000 IN rental arrears and according to the letter, UTF has been unable to get hold of me...even though they have my email and the building manager has my WhatsApp. The last statement I have from UTF reflects a R0.00 and i shared this with their lawyers. I have now been requesting UTF for the statement of the R23k for almost 4 weeks now, their lawyer has also requested but nothing. I am going to be blacklisted yet my last statement from them reflected that i dont owe them.
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Jul 2016
16 Apr 2026, 12:04
******** behaviours
I had a lease agreement at Braamfontein gates, and unfortunately there was a fire in my unit while I lived there. I was advised by the building manager there are no vacant units to accommodate me and would have to leave. I then organised for a truck and people to help move my belongings that were left, only to be told by security, on instruction by building manager Thabiso Mpopoti, that I was not allowed to take anything. Fast forward to two days later and I get a WhatsApp telling me if I don't get my stuff out in the next two days, they will be thrown out. I tried explaining that i wouldnt be able to make it that time, but Thabiso made it very clear that he is chucking out everything. I then received a rental invoice for the month and approached the manager again to ask what it was for, as I had to vacate before the month ended, and was reassured by him that I did not owe any rent. (Whatsapp conversations available) Fast forward to a year after I had left and never got my belongings, I get a letter of demand for R23000 IN rental arrears and according to the letter, UTF has been unable to get hold of me...even though they have my email and the building manager has my WhatsApp. The last statement I have from UTF reflects a R0.00 and i shared this with their lawyers. I have now been requesting UTF for the statement of the R23k for almost 4 weeks now, their lawyer has also requested but nothing. I am going to be blacklisted yet my last statement from them reflected that i dont owe them.
0
Replies (1)