Internet connectivity not a requirement for this provider's service

When an Internet provider's written communication with their customer is always endorsed with a message that you are still liable to pay whether you have Internet service or not, you should hear very big warning bells go off. Be prepared to be without internet connection very often, get very little feedback and if you do, very often unreliable feedback. Unfortunately we are in a rural area with limited options as far as Internet providers go and is therefor stuck with the poor service because some Internet is better than none. It saddens me that they prey upon this and thinks that it justifies horrible service.