Extremely expensive with poor service.

We took over a business and with that we reniewed our 2 year contract with Uniwisp, unaware that we were paying R1200 for a 1mb line. So this is my first problem, they are ridiculous with their prices. Maybe because they mostly do business with the government? I don’t know. It’s not because they are using satellites because I got a quote from a different company for an 8mb line at R150 cheaper! That’s 8x the speed and cheaper. And they also use satellites. Also there are no contract terms involved with this price. Second is their customer service. One would think paying so much for a service, you would recieve decent/great service. That’s not the case with Uniwisp. Once I informed them we have a problem with our WiFi they did send a technician, but the technician was lazy and didn’t even try to configure the router. Just told us we don’t use this kind of routers so he doesn’t know how it works. So he finally sold us on the idea that the router was faulty and we said ok let’s replace it. We got a quote for about R800 to setup a new router. I decided myself to check out the router because their excuse wasn’t good enough for us to cough up R800 to replace a router that we weren’t sure was faulty. So with a little playing around I eventually got into the router settings and saw there was no internet supplying the router, keep in mind this is basically an AP coming from another router that works. So I emailed them saying their excuses aren’t good enough and they should send another technician because Naas, the guy they sent, didn’t know how the router works. Couple days later I get a call from Naas saying It’s going to cost us money for him to come out to us again. At this point I lost it, I explicitly told them to send someone else and now I’m dealing with Naas again. I just told him don’t worry we’ll find someone from the area to come and check, seeing we were going to pay for it anyway. So we got a technician, after about two hours of him genuinely trying to fix the problem we eventually came to the conclusion it’s the cable that is damaged that comes from the other router. He even found the place where rats chewed the cable, this was good enough for me to know we should spend money on fixing the cable. Not the router like Naas from Uniwisp told us. He was just to lazy to actually find the problem, It was just to easy to tell us it’s the router that is faulty and we should replace it. Now we have to unwillingly wait out our 90 days notice before we can change ISP’s. Uniwisp does not want private companies’ business, It’s much easier for them to work with the government where they can sell them any storie and money isn’t an issue. Will never recommend Uniwisp to anyone, will also make sure people know of their way of business.