Based on recent customer reviews, UFO Furniture draws heavy criticism for product durability and after-sales support. Shoppers report beds and bases squeaking, springs popping through mattresses, couches sagging, recliners failing and PU or leather finishes cracking, often within months of purchase. Complaints departments, suppliers and head office are described as slow, unresponsive or quick to shift blame, with warranty and refund requests frequently declined or charged for. Positive feedback exists and centres on individual consultants at Menlyn, Brakpan, Vereeniging and Festival Mall who communicate well and follow up.
Replied to 54% of negative reviews
Reply time on negative reviews: 8h 10m
TrustIndex
3.4
Ranking
#47
in Retail
Reply Time
27h 27m
NPS Score
-70
Recommended: Unlikely
Replied to 54% of negative reviews
Reply time on negative reviews: 8h 10m
Oct '25 - Sep '26
Frequently Asked Questions About UFO Furniture
What do customers say about UFO Furniture?
Based on recent customer reviews, UFO Furniture draws heavy criticism for product durability and after-sales support. Shoppers report beds and bases squeaking, springs popping through mattresses, couches sagging, recliners failing and PU or leather finishes cracking, often within months of purchase. Complaints departments, suppliers and head office are described as slow, unresponsive or quick to shift blame, with warranty and refund requests frequently declined or charged for. Positive feedback exists and centres on individual consultants at Menlyn, Brakpan, Vereeniging and Festival Mall who communicate well and follow up.
Is UFO Furniture trustworthy?
UFO Furniture has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. They reply to 54% of negative reviews, typically within 8 hours 10 min. Hellopeter has tracked UFO Furniture across 688 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2011
Bad quality product
I bought couches in November last year.2 months ago,a 2 seater couch leg broke and o realised that a very low quality pin materials we use. I tried to contact them in their web but they did not come back to me.***
1 reviews | Active since Aug 2011
Bad quality product
I bought couches in November last year.2 months ago,a 2 seater couch leg broke and o realised that a very low quality pin materials we use. I tried to contact them in their web but they did not come back to me.***
1 reviews | Active since Nov 2025
Disappointed quality-not genuine leather as expected
Bought chairs I believed to be genuine leather turns out they are not Genuine Leather. Dis-coloring, factory writings on chairs plus sagging. Disappointed quality-not genuine leather as expected
1 reviews | Active since Nov 2025
Disappointed quality-not genuine leather as expected
Bought chairs I believed to be genuine leather turns out they are not Genuine Leather. Dis-coloring, factory writings on chairs plus sagging. Disappointed quality-not genuine leather as expected
1 reviews | Active since Jan 2025
Joo buy at your own risk totally waste of money and time.
This store is Expensive but one get Poor Quality. I purchased a bed in January 2025, and although it was claimed that "The luxurious pillow top creates a cloud like sleep experience," it is so hard that I have been experiencing back pain within a week. When I complained over the phone within seven days, I was informed that I couldn't return the bed for hygienic reasons, such as a soiled underwear. I contacted and mentioned that I had 14 days to return the items, and I was still inside that time frame. The terms and conditions also don't say that the bed isn't returnable. They have asked for evidence that the bed is undamaged. The supplier stated I had to pop out more and take more expensive than the one I purchased, and the regional manager rejected the bed exchange, they cited. Since one would prefer to select a different bed brand, there is essentially no exchange or refund. Fast forward I had since then top up and exchanged new bed for poor workmanship. Now I am sleeping on a R15 000 sagging and noisy bed.
1 reviews | Active since Jan 2025
Joo buy at your own risk totally waste of money and time.
This store is Expensive but one get Poor Quality. I purchased a bed in January 2025, and although it was claimed that "The luxurious pillow top creates a cloud like sleep experience," it is so hard that I have been experiencing back pain within a week. When I complained over the phone within seven days, I was informed that I couldn't return the bed for hygienic reasons, such as a soiled underwear. I contacted and mentioned that I had 14 days to return the items, and I was still inside that time frame. The terms and conditions also don't say that the bed isn't returnable. They have asked for evidence that the bed is undamaged. The supplier stated I had to pop out more and take more expensive than the one I purchased, and the regional manager rejected the bed exchange, they cited. Since one would prefer to select a different bed brand, there is essentially no exchange or refund. Fast forward I had since then top up and exchanged new bed for poor workmanship. Now I am sleeping on a R15 000 sagging and noisy bed.
1 reviews | Active since Jan 2011
UFO Poor Workmanship
I wrote to formally lodge a complaint regarding a Daybed in Light Grey PU Fabric that I purchased from their store on 30 November 2024 for R21,850.00. I have taken great care of this furniture and have followed the manufacturer's care instructions at all times. The daybed has only been cleaned with clean water, exactly as recommended. Despite this, the PU fabric has started cracking in several areas, while other sections remain completely intact. This indicates that the damage is not the result of misuse or improper cleaning, but rather appears to be a defect in the material or its manufacture. Considering the purchase price of R21,850.00 and the relatively short period of ownership, I find this deterioration unacceptable. I expected a product of this quality and cost to remain in good condition for many years under normal household use. I therefore requested that UFO Furnishers investigate this matter and provide an appropriate remedy, whether by repairing, replacing, or otherwise resolving the issue in accordance with the applicable consumer protection laws. They Never Rep****
1 reviews | Active since Jan 2011
UFO Poor Workmanship
I wrote to formally lodge a complaint regarding a Daybed in Light Grey PU Fabric that I purchased from their store on 30 November 2024 for R21,850.00. I have taken great care of this furniture and have followed the manufacturer's care instructions at all times. The daybed has only been cleaned with clean water, exactly as recommended. Despite this, the PU fabric has started cracking in several areas, while other sections remain completely intact. This indicates that the damage is not the result of misuse or improper cleaning, but rather appears to be a defect in the material or its manufacture. Considering the purchase price of R21,850.00 and the relatively short period of ownership, I find this deterioration unacceptable. I expected a product of this quality and cost to remain in good condition for many years under normal household use. I therefore requested that UFO Furnishers investigate this matter and provide an appropriate remedy, whether by repairing, replacing, or otherwise resolving the issue in accordance with the applicable consumer protection laws. They Never Rep****
1 reviews | Active since May 2020
Fed Up with UFO Alberton
My base is squeaking again and there is some sort of *****s or nails coming out on the top and the base's base covering is completely loose... after only 5 months... I notified UFO Alberton on Friday.. After waiting since Friday 20th of March 2026, for a response, I called Ntabiseng again... Just to find out that she did receive feedback from Medi Spine that for some reason they won't help me and just haven't send it to me.... wow... also she still hasn't send it to me as requested. Why??? As per my telephone discussion with Ntabiseng, I request a call from UFO head office. Nothing will get sorted with "okay ma'am"!!!! That's all that a store manager can say.... ridiculous. Also I AM HOLDING UFO PERSONALLY RESPONSIBILE FOR SORTING THIS OUT, I bought the base set from UFO not Medi Spine!!! This is unacceptable!!!
1 reviews | Active since May 2020
Fed Up with UFO Alberton
My base is squeaking again and there is some sort of *****s or nails coming out on the top and the base's base covering is completely loose... after only 5 months... I notified UFO Alberton on Friday.. After waiting since Friday 20th of March 2026, for a response, I called Ntabiseng again... Just to find out that she did receive feedback from Medi Spine that for some reason they won't help me and just haven't send it to me.... wow... also she still hasn't send it to me as requested. Why??? As per my telephone discussion with Ntabiseng, I request a call from UFO head office. Nothing will get sorted with "okay ma'am"!!!! That's all that a store manager can say.... ridiculous. Also I AM HOLDING UFO PERSONALLY RESPONSIBILE FOR SORTING THIS OUT, I bought the base set from UFO not Medi Spine!!! This is unacceptable!!!