Scores reflect the Overall AI Score for each category
Based on recent customer reviews, UBUY is described as a dependable bridge to international products for South African shoppers. Customers consistently highlight parcels arriving ahead of estimated timeframes, genuine branded goods, and responsive support agents. A recurring theme is relief at finding items unavailable locally. Friction appears mainly around customs charges, occasional port delays, and disputes over damaged or incomplete shipments.
Top Strengths:
- •Product Quality & Value: Customers repeatedly confirm authenticity of branded imports, from Armani fragrance to Ninja appliances, and describe items matching listing descriptions exactly. Value is seen as fair given local scarcity, with several noting no surprise import fees at all.
Replied to 100% of negative reviews
Reply time on negative reviews: 61h 48m
TrustIndex
8.5
Ranking
#4
in Online Shopping
Reply Time
81h 26m
NPS Score
62
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 61h 48m
Nov '25 - Oct '26
Frequently Asked Questions About UBUY
What do customers say about UBUY?
Based on recent customer reviews, UBUY is described as a dependable bridge to international products for South African shoppers. Customers consistently highlight parcels arriving ahead of estimated timeframes, genuine branded goods, and responsive support agents. A recurring theme is relief at finding items unavailable locally. Friction appears mainly around customs charges, occasional port delays, and disputes over damaged or incomplete shipments.
What is UBUY's biggest strength?
UBUY's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Customers repeatedly confirm authenticity of branded imports, from Armani fragrance to Ninja appliances, and describe items matching listing descriptions exactly. Value is seen as fair given local scarcity, with several noting no surprise import fees at all.
What are the most common complaints about UBUY?
The most common complaint about UBUY, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. While most describe fast, polite agents resolving queries within the hour, a minority report copy-and-paste replies, deflection to DHL, and denial of responsibility for missing or damaged contents, leaving disputes unresolved.
How does UBUY compare to other Online Shopping companies?
UBUY scores 4.5 out of 5 on Hellopeter's AI analysis of service quality in Online Shopping, compared to the Online Shopping industry average of 1.9. Their strongest theme is Delivery & Shipping (4.6); their weakest is Customer Support (4.4). The top AI-rated Online Shopping business on Hellopeter is UBUY (4.5). How is the AI Score calculated? →
Is UBUY trustworthy?
UBUY has a TrustIndex of 8.5 out of 10 on Hellopeter, based on 84 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 61 hours 48 min. Hellopeter has tracked UBUY across 455 total reviews. How is the TrustIndex calculated? →
Recent reviews (84)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Outstanding service for hard to find international brands
Outstanding service for hard to find international brands. I was initially hesitant about ordering imported items online , but ubuy south african completely blew me away
1 reviews | Active since Oct 2026
Outstanding service for hard to find international brands
Outstanding service for hard to find international brands. I was initially hesitant about ordering imported items online , but ubuy south african completely blew me away
1 reviews | Active since Nov 2025
Finally, a reliable way to get international products in SA!
I was a bit hesitant to order from Ubuy at first because I've had bad experiences with cross-border shopping in the past, but I am blown away by the service. I ordered a specific electronic item that I couldn't find anywhere locally. The website was easy to navigate, and the checkout process was seamless. I really appreciated that the import duties and taxes were calculated upfront—no nasty surprise fees when the delivery arrived. The tracking updates were consistent, and my package arrived in Johannesburg faster than I expected. If you are looking for global brands that aren't available in South Africa, Ubuy is the go-to. Highly recommended!
1 reviews | Active since Nov 2025
Finally, a reliable way to get international products in SA!
I was a bit hesitant to order from Ubuy at first because I've had bad experiences with cross-border shopping in the past, but I am blown away by the service. I ordered a specific electronic item that I couldn't find anywhere locally. The website was easy to navigate, and the checkout process was seamless. I really appreciated that the import duties and taxes were calculated upfront—no nasty surprise fees when the delivery arrived. The tracking updates were consistent, and my package arrived in Johannesburg faster than I expected. If you are looking for global brands that aren't available in South Africa, Ubuy is the go-to. Highly recommended!
1 reviews | Active since May 2011
Ubuy not shipping to SA
Excited to order and pay. Then anfew days later got a message tgat tgey fo not ship that particular item to South Africa. Why couldnt tgey detect that before i made payment? Disappointing. They did refund me 2 days later. Cant give more than 2 stars. Sadly.
1 reviews | Active since May 2011
Ubuy not shipping to SA
Excited to order and pay. Then anfew days later got a message tgat tgey fo not ship that particular item to South Africa. Why couldnt tgey detect that before i made payment? Disappointing. They did refund me 2 days later. Cant give more than 2 stars. Sadly.
1 reviews | Active since Sept 2026
Great portable monitor
Great portable monitor! The 15.6" FHD IPS display is clear and bright, and the USB-C and HDMI connectivity makes it easy to use with my laptop and other devices. It’s lightweight, convenient, and works really well for both work and gaming. Very happy with the purchase and the overall experience with Ubuy South Africa.
1 reviews | Active since Sept 2026
Great portable monitor
Great portable monitor! The 15.6" FHD IPS display is clear and bright, and the USB-C and HDMI connectivity makes it easy to use with my laptop and other devices. It’s lightweight, convenient, and works really well for both work and gaming. Very happy with the purchase and the overall experience with Ubuy South Africa.
1 reviews | Active since Aug 2025
Great website with a smooth and easy-to-navigate interface
Great website with a smooth and easy-to-navigate interface. Ubuy offer a fantastic variety of products that are not easily available elsewhere. The customer support is also excellent and very helpful. Highly recommended! 😊
1 reviews | Active since Aug 2025
Great website with a smooth and easy-to-navigate interface
Great website with a smooth and easy-to-navigate interface. Ubuy offer a fantastic variety of products that are not easily available elsewhere. The customer support is also excellent and very helpful. Highly recommended! 😊
1 reviews | Active since Sept 2026
I had a good experience shopping on Ubuy
I had a good experience shopping on Ubuy. The website has a wide range of products, especially items that are difficult to find on other platforms in India. I liked the variety of international brands and the overall shopping experience was simple and convenient. The product arrived as expected, and the packaging was good. Product details and shipping information were also helpful while placing the order. Overall, Ubuy is a useful option if you’re looking for international products that aren’t easily available locally.
1 reviews | Active since Sept 2026
I had a good experience shopping on Ubuy
I had a good experience shopping on Ubuy. The website has a wide range of products, especially items that are difficult to find on other platforms in India. I liked the variety of international brands and the overall shopping experience was simple and convenient. The product arrived as expected, and the packaging was good. Product details and shipping information were also helpful while placing the order. Overall, Ubuy is a useful option if you’re looking for international products that aren’t easily available locally.
1 reviews | Active since Sept 2026
I ordered the Hamilton Beach Automatic Electric Ice Cream Maker & Frozen Yogurt Machine through Ubuy South Africa, and the entire experience was fantastic from start to finish
I ordered the Hamilton Beach Automatic Electric Ice Cream Maker & Frozen Yogurt Machine through Ubuy South Africa, and the entire experience was fantastic from start to finish. Importing appliances can sometimes be a hassle, but Ubuy made it completely seamless. Here is why they earned a full 5 stars: Fast & Reliable Shipping: The delivery to South Africa was significantly quicker than estimated, and the package arrived in pristine condition. If you are looking to get international brands delivered right to your doorstep in South Africa, Ubuy is definitely the way to go. Highly recommended!
1 reviews | Active since Sept 2026
I ordered the Hamilton Beach Automatic Electric Ice Cream Maker & Frozen Yogurt Machine through Ubuy South Africa, and the entire experience was fantastic from start to finish
I ordered the Hamilton Beach Automatic Electric Ice Cream Maker & Frozen Yogurt Machine through Ubuy South Africa, and the entire experience was fantastic from start to finish. Importing appliances can sometimes be a hassle, but Ubuy made it completely seamless. Here is why they earned a full 5 stars: Fast & Reliable Shipping: The delivery to South Africa was significantly quicker than estimated, and the package arrived in pristine condition. If you are looking to get international brands delivered right to your doorstep in South Africa, Ubuy is definitely the way to go. Highly recommended!