Worst Service Ever

I live in Elma Park had Fredd Fibre installed through TT Connect 2 months ago. Starting 2 weeks ago my line started dropping at odd times. The quality of streaming is very unstable and poor. When you call the call centre they tell you to switch the router off for a view minutes and on again. On Sunday evening 6th January the same thing happened. Had to wait till Monday morning to call again. After explaining the same problem - I was told they would fix the problem. Monday night the same problem, Tuesday morning called again. This time I asked to speak to a senior person. I was told that they were not available. I left a message for senior person to call me back. I am still waiting for a senior person or manager to call me back. Tuesday night same problem. Wednesday Morning called spoke to same person Ms. Petunia. was told the same story - they would fix it. Thursday same story, Friday after going through the same problem and story I was told they would send out a TT technician at 16.45 Technician never arrived. Called again was told technician is running late would come at 17.30, never arrived, called again was told still running late would come at 18.30. Needles to say 18.30 came and went. Called again today Saturday Morning 13th. Am told the same story a technician will come at 11.30. Technician arrived at last. Replaced the Box mounted on the wall. This could have been sorted on Monday the 8th.

I run a small business from home this has affecting my service to my clients! Knowing how important it is to give excellent customer service to remain in Business these days - I am totally shocked and stunned that TT Connect and Fredd can get away with giving such shocking service on a daily basis.

1. Person at call centre can not give any meaning full assistance. 2. You can not speak to senior person at all. 3. If there is a senior person they will not return your call. 4. They will not give you the telephone number for TT Connect Technician. 5. They do not seem to have any control over TT Connect Technicians. 6. 5 days to sort out a hardware problem not created by client is shocking.