TO
Tiaan O
1 reviews | Active since Jul 2021
28 Jul 2021, 14:53
Worst Internet Infrastructure
These guys do not connect fibre in one day, not even three days. And not even on the time they promise on those 3 days. 2 hours late they come with no tools and tell me they are parked in another complex. Yes I got upset, chased the guy to get his tools. Never seen him since..... I had to loose money waiting for them????? Absolutely worst!!! Rather use Rain. Even Telkom seems better
Helpful (0)
Replies (16)0
Replies (16)
TT Connect (Pty) Ltd's replyOfficial
28 Jul 2021, 15:10Good afternoon Tiaan
I am truly sorry to hear about your experience and thank you for bringing it to my attention.
Sir I Can not find any tickets for you on our side except for a cancellation logged to us by your ISP. I will still however ensure that your feedback gets escalated to the relevant teams manager.
We do however state in our contracts sir that it does take up to 21 days for the completion of a new installation and not 3 days sir. Do you perhaps know whom you where dealing with in order for me to take this matter further with them as well as we strive to provide the best possible customer service here at TT Connect sir.
Kind regards
TT Connect
I am truly sorry to hear about your experience and thank you for bringing it to my attention.
Sir I Can not find any tickets for you on our side except for a cancellation logged to us by your ISP. I will still however ensure that your feedback gets escalated to the relevant teams manager.
We do however state in our contracts sir that it does take up to 21 days for the completion of a new installation and not 3 days sir. Do you perhaps know whom you where dealing with in order for me to take this matter further with them as well as we strive to provide the best possible customer service here at TT Connect sir.
Kind regards
TT Connect
TT Connect (Pty) Ltd's reply28 Jul 2021, 15:10
Official
Good afternoon Tiaan
I am truly sorry to hear about your experience and thank you for bringing it to my attention.
Sir I Can not find any tickets for you on our side except for a cancellation logged to us by your ISP. I will still however ensure that your feedback gets escalated to the relevant teams manager.
We do however state in our contracts sir that it does take up to 21 days for the completion of a new installation and not 3 days sir. Do you perhaps know whom you where dealing with in order for me to take this matter further with them as well as we strive to provide the best possible customer service here at TT Connect sir.
Kind regards
TT Connect
I am truly sorry to hear about your experience and thank you for bringing it to my attention.
Sir I Can not find any tickets for you on our side except for a cancellation logged to us by your ISP. I will still however ensure that your feedback gets escalated to the relevant teams manager.
We do however state in our contracts sir that it does take up to 21 days for the completion of a new installation and not 3 days sir. Do you perhaps know whom you where dealing with in order for me to take this matter further with them as well as we strive to provide the best possible customer service here at TT Connect sir.
Kind regards
TT Connect
TO
Tiaan O's updateReviewer Update
28 Jul 2021, 15:15I am with Axxess ***
Your guys was here on Monday, installed the line, then told me they will be back on Wednesday 8.30. The guy pitches up at 10.30 (I get paid per hour so big loss)
He has no tools and tells me he is parked somewhere in another complex..... Yes I got frustrated, Told him to just leave quickly and get his stuff. He never returned. I have been with three other providers, who did all in one day and even dig holes for a pole. This was a 5 meter installation????
Where is he?
Your guys was here on Monday, installed the line, then told me they will be back on Wednesday 8.30. The guy pitches up at 10.30 (I get paid per hour so big loss)
He has no tools and tells me he is parked somewhere in another complex..... Yes I got frustrated, Told him to just leave quickly and get his stuff. He never returned. I have been with three other providers, who did all in one day and even dig holes for a pole. This was a 5 meter installation????
Where is he?
TO
Tiaan O's update28 Jul 2021, 15:15
Reviewer Update
I am with Axxess ***
Your guys was here on Monday, installed the line, then told me they will be back on Wednesday 8.30. The guy pitches up at 10.30 (I get paid per hour so big loss)
He has no tools and tells me he is parked somewhere in another complex..... Yes I got frustrated, Told him to just leave quickly and get his stuff. He never returned. I have been with three other providers, who did all in one day and even dig holes for a pole. This was a 5 meter installation????
Where is he?
Your guys was here on Monday, installed the line, then told me they will be back on Wednesday 8.30. The guy pitches up at 10.30 (I get paid per hour so big loss)
He has no tools and tells me he is parked somewhere in another complex..... Yes I got frustrated, Told him to just leave quickly and get his stuff. He never returned. I have been with three other providers, who did all in one day and even dig holes for a pole. This was a 5 meter installation????
Where is he?
TO
Tiaan O's updateReviewer Update
28 Jul 2021, 15:17When i call my service provider they tell me it is suddenly scheduled for Saturday????? Saturday, nobody told me and at what time??? Will it be finished then or should rather stick to Rain which service is awesome
TO
Tiaan O's update28 Jul 2021, 15:17
Reviewer Update
When i call my service provider they tell me it is suddenly scheduled for Saturday????? Saturday, nobody told me and at what time??? Will it be finished then or should rather stick to Rain which service is awesome
TT Connect (Pty) Ltd's replyOfficial
28 Jul 2021, 15:30Sir we received a cancellation from Axxess for you on the 1st July already. Can you advise when all this took place sir, looking at our schedule I am not seeing anybody booked for your address this week and when searching your address sir all I find is that cancellation sent to us by Axxess.
Regards
TT Connect
Regards
TT Connect
TT Connect (Pty) Ltd's reply28 Jul 2021, 15:30
Official
Sir we received a cancellation from Axxess for you on the 1st July already. Can you advise when all this took place sir, looking at our schedule I am not seeing anybody booked for your address this week and when searching your address sir all I find is that cancellation sent to us by Axxess.
Regards
TT Connect
Regards
TT Connect
TO
Tiaan O's updateReviewer Update
28 Jul 2021, 15:32***????? I did another request. You guys were here Monday Iinstalled line) and today. Are you guys even a business???????? ***..... I hope this is a joke......
TO
Tiaan O's update28 Jul 2021, 15:32
Reviewer Update
***????? I did another request. You guys were here Monday Iinstalled line) and today. Are you guys even a business???????? ***..... I hope this is a joke......
TO
Tiaan O's updateReviewer Update
28 Jul 2021, 15:34Does anyone take your business serious????
TO
Tiaan O's update28 Jul 2021, 15:34
Reviewer Update
Does anyone take your business serious????
TO
Tiaan O's updateReviewer Update
28 Jul 2021, 15:36I have heard stories about you guys but thought those were just general, my goodness....... They must have been all true ;-(
TO
Tiaan O's update28 Jul 2021, 15:36
Reviewer Update
I have heard stories about you guys but thought those were just general, my goodness....... They must have been all true ;-(
TO
Tiaan O's updateReviewer Update
28 Jul 2021, 15:39Your guy gave me his phone this morning to speak to your installation manager or whatever. After explaining the problems she shut the phone on me.... As her who I am...... Is this for real???
TO
Tiaan O's update28 Jul 2021, 15:39
Reviewer Update
Your guy gave me his phone this morning to speak to your installation manager or whatever. After explaining the problems she shut the phone on me.... As her who I am...... Is this for real???
TO
Tiaan O's updateReviewer Update
28 Jul 2021, 15:46 The reason I cancelled that first intsallment was the fact that your delivery guy for the router could not find my address in Port Elizabeth??????? I live in Joburg...... What on earth are you guys doing?????
TO
Tiaan O's update28 Jul 2021, 15:46
Reviewer Update
The reason I cancelled that first intsallment was the fact that your delivery guy for the router could not find my address in Port Elizabeth??????? I live in Joburg...... What on earth are you guys doing?????
TO
Tiaan O's updateReviewer Update
28 Jul 2021, 15:47So I have actually been waiting for this since June due to your bad systems or data.... I mean?????
TO
Tiaan O's update28 Jul 2021, 15:47
Reviewer Update
So I have actually been waiting for this since June due to your bad systems or data.... I mean?????
TT Connect (Pty) Ltd's replyOfficial
28 Jul 2021, 15:49We do take it very serious sir, Hence why I am trying to follow up and find out exactly who the team was that went out, please note that like in any company there are different departments so first finding the correct facts are of utmost importance.
I did find the team whom is currently responsible and they have been in constant communication with you sir. They did contact you to confirm blowing which should of happened today but you chased the engineer off site. Unfortunately our engineers are booked in advance for new installs.
Currently we only have space available for Saturday, to finish the whole process in one go, we are available for blowing at 8:30 and splicing at 11:00, your connection from TTC should be completed then, your last step would be to contact your ISP regarding your router.
Regards
TT Connect
I did find the team whom is currently responsible and they have been in constant communication with you sir. They did contact you to confirm blowing which should of happened today but you chased the engineer off site. Unfortunately our engineers are booked in advance for new installs.
Currently we only have space available for Saturday, to finish the whole process in one go, we are available for blowing at 8:30 and splicing at 11:00, your connection from TTC should be completed then, your last step would be to contact your ISP regarding your router.
Regards
TT Connect
TT Connect (Pty) Ltd's reply28 Jul 2021, 15:49
Official
We do take it very serious sir, Hence why I am trying to follow up and find out exactly who the team was that went out, please note that like in any company there are different departments so first finding the correct facts are of utmost importance.
I did find the team whom is currently responsible and they have been in constant communication with you sir. They did contact you to confirm blowing which should of happened today but you chased the engineer off site. Unfortunately our engineers are booked in advance for new installs.
Currently we only have space available for Saturday, to finish the whole process in one go, we are available for blowing at 8:30 and splicing at 11:00, your connection from TTC should be completed then, your last step would be to contact your ISP regarding your router.
Regards
TT Connect
I did find the team whom is currently responsible and they have been in constant communication with you sir. They did contact you to confirm blowing which should of happened today but you chased the engineer off site. Unfortunately our engineers are booked in advance for new installs.
Currently we only have space available for Saturday, to finish the whole process in one go, we are available for blowing at 8:30 and splicing at 11:00, your connection from TTC should be completed then, your last step would be to contact your ISP regarding your router.
Regards
TT Connect
TO
Tiaan O's updateReviewer Update
28 Jul 2021, 15:50How on earth did that router land up in Port Elizabeth to start with....... Anyway, what is going on????? In joburg where I live....... Bedford Gardens, Jhb just to not confuse your systems again with Port Elizabeth
TO
Tiaan O's update28 Jul 2021, 15:50
Reviewer Update
How on earth did that router land up in Port Elizabeth to start with....... Anyway, what is going on????? In joburg where I live....... Bedford Gardens, Jhb just to not confuse your systems again with Port Elizabeth
TO
Tiaan O's updateReviewer Update
28 Jul 2021, 15:52I chased your engineer away? Are you joking????? I chased him to go get his tools!!! He strolled in here an hour + late as if it was weekend. Are you believing this guy??????? I will be ready again on Saturday...... I hope you guys are ready
TO
Tiaan O's update28 Jul 2021, 15:52
Reviewer Update
I chased your engineer away? Are you joking????? I chased him to go get his tools!!! He strolled in here an hour + late as if it was weekend. Are you believing this guy??????? I will be ready again on Saturday...... I hope you guys are ready
TT Connect (Pty) Ltd's replyOfficial
28 Jul 2021, 15:53Sir, we are TT Connect, we are only in control of the actual infrastructure, I presume your message was meant for your ISP as they are the ones who deal with the routers sir.
Regards
TT Connect
Regards
TT Connect
TT Connect (Pty) Ltd's reply28 Jul 2021, 15:53
Official
Sir, we are TT Connect, we are only in control of the actual infrastructure, I presume your message was meant for your ISP as they are the ones who deal with the routers sir.
Regards
TT Connect
Regards
TT Connect
TO
Tiaan O's updateReviewer Update
28 Jul 2021, 16:54o.k. I did not know that. Apologies
TO
Tiaan O's update28 Jul 2021, 16:54
Reviewer Update
o.k. I did not know that. Apologies
TT Connect (Pty) Ltd's replyOfficial
29 Jul 2021, 06:49Good morning sir.
The teams are ready to assist Saturday. Thank you kindly for being available on Saturday and once again for your feedback.
Apologies for any inconvenience caused.
Regards
TT Connect
The teams are ready to assist Saturday. Thank you kindly for being available on Saturday and once again for your feedback.
Apologies for any inconvenience caused.
Regards
TT Connect
TT Connect (Pty) Ltd's reply29 Jul 2021, 06:49
Official
Good morning sir.
The teams are ready to assist Saturday. Thank you kindly for being available on Saturday and once again for your feedback.
Apologies for any inconvenience caused.
Regards
TT Connect
The teams are ready to assist Saturday. Thank you kindly for being available on Saturday and once again for your feedback.
Apologies for any inconvenience caused.
Regards
TT Connect