Worst Fibre Provider out there!!

Just the absolute worst. If I could give TT-Connect negative stars then I would!

You can't get through to their support line within the first 3 calls. Minimum 4 calls required before anyone picks up, if they pick up.

This is the order of events from there:

Once through to someone they confirm they'll send a technician to come check whats wrong. After someone came to check whats wrong, they disappear. Left a note saying fibre break, civils will be needed. No further plan, call back etc. I suppose kudos to them for actually coming out? • Want to follow up on what's going on? 4+ calls before you get to talk to someone again. • Ok yes, they'll send someone to come check what's wrong...? • But someone already came to check? Here's the name etc. • ???....confused voice: Ok we'll phone you back now... • No phonecall back. • 4+ calls to talk to someone again. • Ok can we send someone today. Yes ok fine, but they're coming to fix right? • Yes of course, they'll fix. • After coming through to test again, they leave. Note says they need to talk to us first??? Wait for that call…Nothing... • 4+ calls to talk to someone again. • Yes we can confirm you're down, need to organise a civils team...??? • Yes I know, you said so previously...??? • Ok we'll have to find out if civils can come out today. Otherwise probably tomorrow… Dealing with them is like living in groundhog day. They don't seem to be using any sort of ticketing/support system or communicating with each other on outstanding issues. Everytime they want to start you from square one? Maybe they're just that inundated with support calls? I honestly don't know?

I can say this for them, they'll teach you to stick something through to the end, because they certainly won't do it for you.