SS
Shalendra S
1 reviews | Active since Mar 2018
18 Jul 2025, 09:58
Worst Communication Skills
Worst service received thus far, with no communication whatsoever. Placed an order with Mweb for a fiber line on 26/06/2025, and to date, TT Connect has not gotten back to them for the release of the fiber line.
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Replies (5)
TT Connect (Pty) Ltd's replyOfficial
18 Jul 2025, 10:05Good morning.
We sincerely apologise for any inconvenience caused.
To proceed with further investigation, kindly provide your full address and TT Connect reference number. Please note that if a new order was placed on 26 June, it still falls within our service level agreement (SLA). Additionally, we would like to highlight that all communication is conducted directly with your Internet Service Provider (ISP), who will remain your primary point of contact for any updates or feedback.
Kind Regards
TT Connect
We sincerely apologise for any inconvenience caused.
To proceed with further investigation, kindly provide your full address and TT Connect reference number. Please note that if a new order was placed on 26 June, it still falls within our service level agreement (SLA). Additionally, we would like to highlight that all communication is conducted directly with your Internet Service Provider (ISP), who will remain your primary point of contact for any updates or feedback.
Kind Regards
TT Connect
TT Connect (Pty) Ltd's reply18 Jul 2025, 10:05
Official
Good morning.
We sincerely apologise for any inconvenience caused.
To proceed with further investigation, kindly provide your full address and TT Connect reference number. Please note that if a new order was placed on 26 June, it still falls within our service level agreement (SLA). Additionally, we would like to highlight that all communication is conducted directly with your Internet Service Provider (ISP), who will remain your primary point of contact for any updates or feedback.
Kind Regards
TT Connect
We sincerely apologise for any inconvenience caused.
To proceed with further investigation, kindly provide your full address and TT Connect reference number. Please note that if a new order was placed on 26 June, it still falls within our service level agreement (SLA). Additionally, we would like to highlight that all communication is conducted directly with your Internet Service Provider (ISP), who will remain your primary point of contact for any updates or feedback.
Kind Regards
TT Connect
SS
Shalendra S's updateReviewer Update
18 Jul 2025, 10:27My reference number that was logged via Mweb is ##422004##
The order was placed with Mweb on the 26th of June, but with Afrihost, which was the previous ISP, sent TT Connect an email on the 18th of June to have the line cancelled with them, and to date, you still have not cancelled. It's been 32 days since the cancellation request was submitted by Afrihost.
I would also like to highlight that ISP has sent several emails and escalations to TT Connect, as I have been in communication with them every day, and the feedback received all the time is that they are waiting for TT Connect to reply to their emails. Hence, my review of TT Connects' communications skills
The order was placed with Mweb on the 26th of June, but with Afrihost, which was the previous ISP, sent TT Connect an email on the 18th of June to have the line cancelled with them, and to date, you still have not cancelled. It's been 32 days since the cancellation request was submitted by Afrihost.
I would also like to highlight that ISP has sent several emails and escalations to TT Connect, as I have been in communication with them every day, and the feedback received all the time is that they are waiting for TT Connect to reply to their emails. Hence, my review of TT Connects' communications skills
SS
Shalendra S's update18 Jul 2025, 10:27
Reviewer Update
My reference number that was logged via Mweb is ##422004##
The order was placed with Mweb on the 26th of June, but with Afrihost, which was the previous ISP, sent TT Connect an email on the 18th of June to have the line cancelled with them, and to date, you still have not cancelled. It's been 32 days since the cancellation request was submitted by Afrihost.
I would also like to highlight that ISP has sent several emails and escalations to TT Connect, as I have been in communication with them every day, and the feedback received all the time is that they are waiting for TT Connect to reply to their emails. Hence, my review of TT Connects' communications skills
The order was placed with Mweb on the 26th of June, but with Afrihost, which was the previous ISP, sent TT Connect an email on the 18th of June to have the line cancelled with them, and to date, you still have not cancelled. It's been 32 days since the cancellation request was submitted by Afrihost.
I would also like to highlight that ISP has sent several emails and escalations to TT Connect, as I have been in communication with them every day, and the feedback received all the time is that they are waiting for TT Connect to reply to their emails. Hence, my review of TT Connects' communications skills
TT Connect (Pty) Ltd's replyOfficial
18 Jul 2025, 10:40 Good day
Thank you for providing the reference number. Please note that this ticket was only logged with us on 10 July 2025, and we are currently still within our SLA timeframe for new orders. Additionally, our records indicate that your subscription with Afrihost appears as cancelled on our system. I will certainly investigate the reason why escalation emails were not responded to and ensure appropriate follow-up.
Kind Regards
TT Connect
Thank you for providing the reference number. Please note that this ticket was only logged with us on 10 July 2025, and we are currently still within our SLA timeframe for new orders. Additionally, our records indicate that your subscription with Afrihost appears as cancelled on our system. I will certainly investigate the reason why escalation emails were not responded to and ensure appropriate follow-up.
Kind Regards
TT Connect
TT Connect (Pty) Ltd's reply18 Jul 2025, 10:40
Official
Good day
Thank you for providing the reference number. Please note that this ticket was only logged with us on 10 July 2025, and we are currently still within our SLA timeframe for new orders. Additionally, our records indicate that your subscription with Afrihost appears as cancelled on our system. I will certainly investigate the reason why escalation emails were not responded to and ensure appropriate follow-up.
Kind Regards
TT Connect
Thank you for providing the reference number. Please note that this ticket was only logged with us on 10 July 2025, and we are currently still within our SLA timeframe for new orders. Additionally, our records indicate that your subscription with Afrihost appears as cancelled on our system. I will certainly investigate the reason why escalation emails were not responded to and ensure appropriate follow-up.
Kind Regards
TT Connect
SS
Shalendra S's updateReviewer Update
18 Jul 2025, 11:03Thank you for your prompt reply.
Yes, you may be under the SLA timeframe, but is your SLA time for feedback and to reply to the ISP emails also the same, just asking.
It is surprising how it shows cancelled now, but the initial email from TT Connect on 10 July was ''client is still registered with a different ISP and client should cancel and send a cancellation letter".
The installation already exists, and the ONT is mounted. Your SLA is 2-30 days on installations
All I ask is a line release and communication.
I hope that TT Connect communicates with Mweb today and has a solution.
Yes, you may be under the SLA timeframe, but is your SLA time for feedback and to reply to the ISP emails also the same, just asking.
It is surprising how it shows cancelled now, but the initial email from TT Connect on 10 July was ''client is still registered with a different ISP and client should cancel and send a cancellation letter".
The installation already exists, and the ONT is mounted. Your SLA is 2-30 days on installations
All I ask is a line release and communication.
I hope that TT Connect communicates with Mweb today and has a solution.
SS
Shalendra S's update18 Jul 2025, 11:03
Reviewer Update
Thank you for your prompt reply.
Yes, you may be under the SLA timeframe, but is your SLA time for feedback and to reply to the ISP emails also the same, just asking.
It is surprising how it shows cancelled now, but the initial email from TT Connect on 10 July was ''client is still registered with a different ISP and client should cancel and send a cancellation letter".
The installation already exists, and the ONT is mounted. Your SLA is 2-30 days on installations
All I ask is a line release and communication.
I hope that TT Connect communicates with Mweb today and has a solution.
Yes, you may be under the SLA timeframe, but is your SLA time for feedback and to reply to the ISP emails also the same, just asking.
It is surprising how it shows cancelled now, but the initial email from TT Connect on 10 July was ''client is still registered with a different ISP and client should cancel and send a cancellation letter".
The installation already exists, and the ONT is mounted. Your SLA is 2-30 days on installations
All I ask is a line release and communication.
I hope that TT Connect communicates with Mweb today and has a solution.
TT Connect (Pty) Ltd's replyOfficial
21 Jul 2025, 08:24Good morning
I trust your issue has been resolved and your connection is active.
Kind Regards
TT Connect
I trust your issue has been resolved and your connection is active.
Kind Regards
TT Connect
TT Connect (Pty) Ltd's reply21 Jul 2025, 08:24
Official
Good morning
I trust your issue has been resolved and your connection is active.
Kind Regards
TT Connect
I trust your issue has been resolved and your connection is active.
Kind Regards
TT Connect