SW
Shaun W
1 reviews | Active since Nov 2015
27 Aug 2018, 22:48
TTCONNECT is useless
My line with ttconnwct is down more than it is up. I’m every smevening my internet is down until 10 am the next day. I am struggling to understand the point. I would like a refund and I am going to opt for a new provider.
Helpful (0)
Replies (6)0
Replies (6)
TT Connect (Pty) Ltd's replyOfficial
28 Aug 2018, 15:33Good day. Thank you for making us aware of your complaint. Please supply us with any ref numbers you have received by logging a support ticket from both TT Connect and your ISP for investigation.
Thank you.
Best regards,
TT Connect (Pty) Ltd's reply28 Aug 2018, 15:33
Official
Good day. Thank you for making us aware of your complaint. Please supply us with any ref numbers you have received by logging a support ticket from both TT Connect and your ISP for investigation.
Thank you.
Best regards,
SW
Shaun W's updateReviewer Update
05 Sept 2018, 03:54Please can you contact me on *** to arrange a ttconnect technician to come to my premises. The line is down each evening without fail. As I work in cyber I require my line to be always on and it is unacceptable for me to me down half a day each day.
SW
Shaun W's update05 Sept 2018, 03:54
Reviewer Update
Please can you contact me on *** to arrange a ttconnect technician to come to my premises. The line is down each evening without fail. As I work in cyber I require my line to be always on and it is unacceptable for me to me down half a day each day.
SW
Shaun W's updateReviewer Update
05 Sept 2018, 04:06COOL- ********** 4-142089 - Internet link is do This is the latest reference. I am tired of excuses from ttconnect to my isp as to why my link is down each day. It is now 3am and I have been called to assist with a problem at work. As the link is down once again I need to leave my family at home and drive into the office. This is now unacceptable and I require a technician to come to my premises to investigate this.
SW
Shaun W's update05 Sept 2018, 04:06
Reviewer Update
COOL- ********** 4-142089 - Internet link is do This is the latest reference. I am tired of excuses from ttconnect to my isp as to why my link is down each day. It is now 3am and I have been called to assist with a problem at work. As the link is down once again I need to leave my family at home and drive into the office. This is now unacceptable and I require a technician to come to my premises to investigate this.
TT Connect (Pty) Ltd's replyOfficial
05 Sept 2018, 10:37Good day,
Your query has been sent to our Technical department for investigation and a technician will contact you soon.
Kind Regards
Best regards,
TT Connect (Pty) Ltd's reply05 Sept 2018, 10:37
Official
Good day,
Your query has been sent to our Technical department for investigation and a technician will contact you soon.
Kind Regards
Best regards,
SW
Shaun W's updateReviewer Update
09 Sept 2018, 00:53Hi I have not had any further response in the form of a phone call or site visit. The ttconnect link is down for a few hours everyday for the past 3 weeks. I require urgent response from ttconnect on a permanent resolution. Also note that this problem is affecting all the houses in this area that use ttconnect as a line provider.
SW
Shaun W's update09 Sept 2018, 00:53
Reviewer Update
Hi I have not had any further response in the form of a phone call or site visit. The ttconnect link is down for a few hours everyday for the past 3 weeks. I require urgent response from ttconnect on a permanent resolution. Also note that this problem is affecting all the houses in this area that use ttconnect as a line provider.
SW
Shaun W's updateReviewer Update
16 Sept 2018, 20:02Please be advised that our internet link is still down. It has been more than 24 hours now. I am sure this is enough time this time to have a definitive answer as to why our internet continuously goes down. On another note it is also not acceptable in today’s day and age to not have after hour contacts when issues arise, the criticality of the internet in relation to the work I do cannot wait for cool ideas or ttconnect to have a weekend off while I have to drive to and from work in order to perform my job. Should my internet have been up it would have saved me a lot of time, petrol and more importantly saved my company much down time. Please do not just shrug this complaint this time as “we see your link is up” as every previous case when it happens outside of your hours. I expect a visit this time from ttconnect and expect a reason why this keeps happening and what is being done to fix. Along with an after hours support contact that I can contact to report issues.
SW
Shaun W's update16 Sept 2018, 20:02
Reviewer Update
Please be advised that our internet link is still down. It has been more than 24 hours now. I am sure this is enough time this time to have a definitive answer as to why our internet continuously goes down. On another note it is also not acceptable in today’s day and age to not have after hour contacts when issues arise, the criticality of the internet in relation to the work I do cannot wait for cool ideas or ttconnect to have a weekend off while I have to drive to and from work in order to perform my job. Should my internet have been up it would have saved me a lot of time, petrol and more importantly saved my company much down time. Please do not just shrug this complaint this time as “we see your link is up” as every previous case when it happens outside of your hours. I expect a visit this time from ttconnect and expect a reason why this keeps happening and what is being done to fix. Along with an after hours support contact that I can contact to report issues.