1 reviews | Active since Jul 2014
TTconnect are honestly useless
TTconnect are honestly appalling, Its taken them a week to give me bad news over and over again and they still have not resolved my link issues.
They sent out 1 guy to tell me there is a break in the llink and thye need to send a splicing team, then today they sent another woman who basically said the exact same thing which does not make sense as if there was a splicing team they would be able to dig and fix the break, I have been offline now from Friday and I am paying for this link through VOX, these guys assume I will always be available as well they take forever to let you know whats going on its seriously a joke, I would like my link up and fixed before the 1st when my fai***** LTE stops working as I cancelled that because I was told TTconnect are reliable.
Please note the woman who came out to "splice and fix" my link today was extremely rude, hooted at my gate excessively instead of calling like all the other tech did and literally just said she cant help and they will call me.
I need my link to work from home it is my lively hood.
I am shocked that 2 techs have wasted my time by coming out to tell me the same thing twice.
Next step is to go to VOX and request a credit and then go with a different provider or seek legal advise.
I am truly sorry to hear this and this is most definitely not how we want to providing services to our valued customers.
I thank you kindly sir for bringing this to my attention and i will most definitely take this up with the teams who attended.
I will in the meantime mark your ticket as Urgent and escalate it to the relevant department manager.
Kind regards
TT Connect
I am truly sorry to hear this and this is most definitely not how we want to providing services to our valued customers.
I thank you kindly sir for bringing this to my attention and i will most definitely take this up with the teams who attended.
I will in the meantime mark your ticket as Urgent and escalate it to the relevant department manager.
Kind regards
TT Connect
I do apologize, I have confirmed with our refloat team that they will be at your place in the next 30 min, due to the weather our previous appointments unfortunately took a bit longer than expected. We will also have our splicer attending at 13:00 to attend to the resplice once the refloat has taken place. Once the resplice has been done you should be up and working sir.
Kind regards
TT Connect
I do apologize, I have confirmed with our refloat team that they will be at your place in the next 30 min, due to the weather our previous appointments unfortunately took a bit longer than expected. We will also have our splicer attending at 13:00 to attend to the resplice once the refloat has taken place. Once the resplice has been done you should be up and working sir.
Kind regards
TT Connect