TTConnect and Fredd fibre : Support and ethics VERY BAD

Absolutely one of the disappointing, slow, non supportive ISP groups that exist! they are partnered with Fredd Fibre and we signed up almost month and half ago for 100mb uncapped fibre. first off it took them in total 2 and half weeks to install, then there was no fibre backbone laid out for our street and now upon going live more than a week ago we cant even on a good day get higher than 20mbps download and upload. they were off for 2 days straight, not communicating with their clients at all, not having any kind of 2nd line support structure for service disruptions and dont even get me started when going there yourself to the offices to try and sit down with the tech manager, oh no he is more secretive than the president of usa! till date i have sent almost 3 mails in total to both providers (tt connect and fredd fibre) too the extent they dont even send a ticket nr, or phone you back to say ok this is the story or that is the story. now when the company finally reads this please dont let a 1st line consultant phone me back because they plain and simple just dont know anything, its always they will send this in for investigation and nothing happens from there