RS
Reneil S
1 reviews | Active since Aug 2021
26 Aug 2021, 06:44
Ttconnect
So the internet is still not working despite the service provider offering as much assistance as they think it may be the fibre line itself that has a fault. And the call out fee is ridiculously expensive.
Helpful (0)
Replies (2)0
Replies (2)
TT Connect (Pty) Ltd's replyOfficial
26 Aug 2021, 07:39Good morning Reneil.
I am sorry to hear about this and thank you for bringing it to my attention.
Can you perhaps provide me with the ticket reference logged to us by your service provider.
If found that there was no issue on our side and the issue could off been sorted out by your ISP there will be a call out fee as we would have to send out engineers to further investigate should our first level engineers not be able to fix the issue remotely. Only if found that a cable break or damage to the equipment was due to client error will a fee be charged to repair the equipment along with a all out fee.
Would you kindly provide me with that reference number ?
I have had a look at your profile on my side and everything seems to be up and your link looks to be fine. I will have one of my agents contact you as soon as I receive that reference number in order to check our white CTS box with you over the phone, this way no call out fee will apply.
Regards
TT Connect.
I am sorry to hear about this and thank you for bringing it to my attention.
Can you perhaps provide me with the ticket reference logged to us by your service provider.
If found that there was no issue on our side and the issue could off been sorted out by your ISP there will be a call out fee as we would have to send out engineers to further investigate should our first level engineers not be able to fix the issue remotely. Only if found that a cable break or damage to the equipment was due to client error will a fee be charged to repair the equipment along with a all out fee.
Would you kindly provide me with that reference number ?
I have had a look at your profile on my side and everything seems to be up and your link looks to be fine. I will have one of my agents contact you as soon as I receive that reference number in order to check our white CTS box with you over the phone, this way no call out fee will apply.
Regards
TT Connect.
TT Connect (Pty) Ltd's reply26 Aug 2021, 07:39
Official
Good morning Reneil.
I am sorry to hear about this and thank you for bringing it to my attention.
Can you perhaps provide me with the ticket reference logged to us by your service provider.
If found that there was no issue on our side and the issue could off been sorted out by your ISP there will be a call out fee as we would have to send out engineers to further investigate should our first level engineers not be able to fix the issue remotely. Only if found that a cable break or damage to the equipment was due to client error will a fee be charged to repair the equipment along with a all out fee.
Would you kindly provide me with that reference number ?
I have had a look at your profile on my side and everything seems to be up and your link looks to be fine. I will have one of my agents contact you as soon as I receive that reference number in order to check our white CTS box with you over the phone, this way no call out fee will apply.
Regards
TT Connect.
I am sorry to hear about this and thank you for bringing it to my attention.
Can you perhaps provide me with the ticket reference logged to us by your service provider.
If found that there was no issue on our side and the issue could off been sorted out by your ISP there will be a call out fee as we would have to send out engineers to further investigate should our first level engineers not be able to fix the issue remotely. Only if found that a cable break or damage to the equipment was due to client error will a fee be charged to repair the equipment along with a all out fee.
Would you kindly provide me with that reference number ?
I have had a look at your profile on my side and everything seems to be up and your link looks to be fine. I will have one of my agents contact you as soon as I receive that reference number in order to check our white CTS box with you over the phone, this way no call out fee will apply.
Regards
TT Connect.
TT Connect (Pty) Ltd's replyOfficial
26 Aug 2021, 08:05No problem at all.
I have searched and didn't find a ticket from your ISP logged to us as yet so it might be the router that they first need to trouble shoot before sending us a ticket.
Yes please let me know how the testing goes, if it is the line I would like to get it sorted out for you ASAP but looking at your link everything does show clear for now.
Again thank you for bringing this to my attention.
Kind regards
TT Connect
I have searched and didn't find a ticket from your ISP logged to us as yet so it might be the router that they first need to trouble shoot before sending us a ticket.
Yes please let me know how the testing goes, if it is the line I would like to get it sorted out for you ASAP but looking at your link everything does show clear for now.
Again thank you for bringing this to my attention.
Kind regards
TT Connect
TT Connect (Pty) Ltd's reply26 Aug 2021, 08:05
Official
No problem at all.
I have searched and didn't find a ticket from your ISP logged to us as yet so it might be the router that they first need to trouble shoot before sending us a ticket.
Yes please let me know how the testing goes, if it is the line I would like to get it sorted out for you ASAP but looking at your link everything does show clear for now.
Again thank you for bringing this to my attention.
Kind regards
TT Connect
I have searched and didn't find a ticket from your ISP logged to us as yet so it might be the router that they first need to trouble shoot before sending us a ticket.
Yes please let me know how the testing goes, if it is the line I would like to get it sorted out for you ASAP but looking at your link everything does show clear for now.
Again thank you for bringing this to my attention.
Kind regards
TT Connect