JN
Jan N
1 reviews | Active since Sept 2024
23 Sept 2024, 10:50
TT Dis-Connect
We logged the initial ticket on Friday circa 13h00 through Afrihost as we are not allowed to contact TT directly. None the less, I sent 7 emails requesting acknowledgement of the issue and update on when the problem will be fixed to no avail. My business is suffering and I have already spent over R1000 on mobile data.
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Replies (4)JN
Jan N's updateReviewer Update
23 Sept 2024, 14:50So I have followed up on all the channels of communication and still no luck. Not even an acknowledgement of any kind. This truly is a joke. How can a business be so useless or wilfully botherless in providing a service!
JN
Jan N's update23 Sept 2024, 14:50
Reviewer Update
So I have followed up on all the channels of communication and still no luck. Not even an acknowledgement of any kind. This truly is a joke. How can a business be so useless or wilfully botherless in providing a service!
TT Connect (Pty) Ltd's replyOfficial
23 Sept 2024, 14:54Good afternoon Jan
Trust you are well.
Will you kindly provide me with the main account holders name and surname and address. If your ISP provided you with a TT Connect reference number this will also be of assistance in getting your issue sorted out as a matter of urgency.
Kind Regards
TT Connect
Trust you are well.
Will you kindly provide me with the main account holders name and surname and address. If your ISP provided you with a TT Connect reference number this will also be of assistance in getting your issue sorted out as a matter of urgency.
Kind Regards
TT Connect
TT Connect (Pty) Ltd's reply23 Sept 2024, 14:54
Official
Good afternoon Jan
Trust you are well.
Will you kindly provide me with the main account holders name and surname and address. If your ISP provided you with a TT Connect reference number this will also be of assistance in getting your issue sorted out as a matter of urgency.
Kind Regards
TT Connect
Trust you are well.
Will you kindly provide me with the main account holders name and surname and address. If your ISP provided you with a TT Connect reference number this will also be of assistance in getting your issue sorted out as a matter of urgency.
Kind Regards
TT Connect
TT Connect (Pty) Ltd's replyOfficial
23 Sept 2024, 15:09Apologies sir. I see this address is marked for a network infrastructure upgrade. However, I am not finding Leonie under this address; I am finding her on the system under Boeing road, still active with another ISP and not Afrihost.
The ticket I received for this address was from another individual, but we only received this ticket yesterday.
The ticket I received for this address was from another individual, but we only received this ticket yesterday.
TT Connect (Pty) Ltd's reply23 Sept 2024, 15:09
Official
Apologies sir. I see this address is marked for a network infrastructure upgrade. However, I am not finding Leonie under this address; I am finding her on the system under Boeing road, still active with another ISP and not Afrihost.
The ticket I received for this address was from another individual, but we only received this ticket yesterday.
The ticket I received for this address was from another individual, but we only received this ticket yesterday.
TT Connect (Pty) Ltd's replyOfficial
28 Oct 2024, 08:20Good morning sir.
Trust you are well.
We do apologize for any inconvenience caused. We see your line is back up again.
regards
TT Connect
Trust you are well.
We do apologize for any inconvenience caused. We see your line is back up again.
regards
TT Connect
TT Connect (Pty) Ltd's reply28 Oct 2024, 08:20
Official
Good morning sir.
Trust you are well.
We do apologize for any inconvenience caused. We see your line is back up again.
regards
TT Connect
Trust you are well.
We do apologize for any inconvenience caused. We see your line is back up again.
regards
TT Connect