TT Connect, Worst fibre ever. Warning to future customers

Dear TT Connect

It is time you face your clients. My "fantastic" TT Connect fibre internet has been giving me issues for a very long time now and none of your IT staff can give me any answers everytime I beg for one. My fibre completely shuts down and I get blamed that it is something doing an "anti-arp" scan and your system switches off my Internet. Then me and my ISP have to sit and wait for your pathetic IT devision to clear the issue. It used to be sorted quickly, but I think that you guys are now letting customers complaints fall on deaf ears. Even my ISP has complained about your pathetic service. I wish there was a more downgrading word for pathetic, because TT connect is lower than pathetic. You bit off more than you can chew TT Connect and now you do not know how to get your quaking ducks in a row. I have been waiting for answers as to what device you are reffering to that is doing this anti arp ****, causing my internet to shut down almost twice a week and then I have to wait days for you to activate it and only to tell me that I am causing my own down time. Sort out your **** or close down, because I can't see how a company survives when they lose clients. Thanks for nothing.