TT Connect will pay!!!

I am beyond frustrated with TT Connect and their customer service. Almost3weeks we have been waiting for them to repair our fibre line. 1. The Internet just cut off one morning- we were not even at home and the cable was damaged. I'd like to know how this happens- well we figured it out! Our fibre cable is liss than 1cm under the ground so easily damages but this is our fault. We moved into the house with this fibre line so actually not our fault but TT Connect and whoever installed the line.

2. When they eventually arrive to inspect the line (not repair just to check what needs to be done) our gardener had dug to see if he could find the break and knicked the cable, this I will take full responsibility for. Then they tell us that we have to wait for the technician to have a gap to come and lay a new cable. Also they did not phone to say they were coming they just arrived. What if no one was home at this point?

3. They arrove to repair the line (again no phone call or appointment) and then they find that the place where the gardener hit the line wasn't the only break (we knew this already as we had waited a week before digging) so there had to be another fault.

4. They can't repair the line as they need another inspector to come our as there is now 'a new problem' - absolute nonsense. So we tell them that we will dig a trench and lay sleeves so they can lay the cable in a more protected manner. We tell them it will be done by Monday so they agree to come back then.

I ha e now waited 2 whole weeks for them to "return" to lay the new cable. No one can tell us the status of the ticket or when they will come and fix the line.

They honestly.jusy don't care - all the expense and data we have bought due to their lack.of service will be claimed against them and they will refund us due to the inconvenience and disruption they have.caused.

I wish we had another fibre infrastructure in our area because I h9nestly can not deal with TT Connect and their blatant disregard for their customers.