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danie.odendaal danie.odendaal
1 reviews | Active since Jun 2017
23 Feb 2023, 23:02
TT Connect - Routers Running out of Power
When TT Connect works it is a brilliant solution, but do not cater for power outages, and every time there is a extended 4-hour loadshedding session, it dies after about three hours.
Sadly I am paying for a 24x7 service, and unless they are happy to reduce my monthly subscription to 23/24 of what I pay, I expect a full service, as I have made sure I have power, and expect them to do so as well.
This is the second time I raise this, with nothing having been at all it seems, and while I understand Eskom is the underlying problem, as a service provider you cannot sell a 24x7 service if you can then not deliver on it, or pay some penalties if you can't.
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TT Connect (Pty) Ltd's replyOfficial
24 Feb 2023, 06:06Good Morning
Trust you are well.
Our current runtime due to the excessive load shedding is 2 hours as our batteries are not getting sufficient time to recharge. It used to be 6 hours.
Please note that we are proactively out in the field already, we have electricians visiting all of our
Pops and will be upgrading our equipment to prolong the current runtime back to at least 6 hours again.
We do apologize for any inconvenience caused and would like you to know that our primary focus is to deliver a stable and reliable network with quality Customer support to our clients.
We are also in the process of implementing long term solutions.
Kind Regards
TT Connect
Trust you are well.
Our current runtime due to the excessive load shedding is 2 hours as our batteries are not getting sufficient time to recharge. It used to be 6 hours.
Please note that we are proactively out in the field already, we have electricians visiting all of our
Pops and will be upgrading our equipment to prolong the current runtime back to at least 6 hours again.
We do apologize for any inconvenience caused and would like you to know that our primary focus is to deliver a stable and reliable network with quality Customer support to our clients.
We are also in the process of implementing long term solutions.
Kind Regards
TT Connect
TT Connect (Pty) Ltd's reply24 Feb 2023, 06:06
Official
Good Morning
Trust you are well.
Our current runtime due to the excessive load shedding is 2 hours as our batteries are not getting sufficient time to recharge. It used to be 6 hours.
Please note that we are proactively out in the field already, we have electricians visiting all of our
Pops and will be upgrading our equipment to prolong the current runtime back to at least 6 hours again.
We do apologize for any inconvenience caused and would like you to know that our primary focus is to deliver a stable and reliable network with quality Customer support to our clients.
We are also in the process of implementing long term solutions.
Kind Regards
TT Connect
Trust you are well.
Our current runtime due to the excessive load shedding is 2 hours as our batteries are not getting sufficient time to recharge. It used to be 6 hours.
Please note that we are proactively out in the field already, we have electricians visiting all of our
Pops and will be upgrading our equipment to prolong the current runtime back to at least 6 hours again.
We do apologize for any inconvenience caused and would like you to know that our primary focus is to deliver a stable and reliable network with quality Customer support to our clients.
We are also in the process of implementing long term solutions.
Kind Regards
TT Connect