1 reviews | Active since Aug 2018
TT Connect pathetic fibre to the home internet
Terrible service from TT Connect! My fiber line stopped working randomly on Thursday morning. I contacted my ISP and was advised that the fault is with TT Connect and a technician would be sent to assess the problem. Thabiso from TT Connect came through on Saturday the 4th of March to fix the fault and could not tell me what was the problem. He said that usually when the fibre line falls to the ground or there is renovation in the house then it can break. There was no such issue at my house so I could not understand why it broke. But further more, I was slapped with a R1000 fee to fix a problem that nobody could tell me what was wrong! Thabiso had private conversations with his team leader Nico who when asked if I could speak to someone senior they point blank refused. How can I pay for something that is clearly a fault on their end?
I am truly sorry to hear this.
Please note that the yellow fibre cable is unable to break on its own, hence we are not able to tell you why it broke, but it cant break without any intervention. As the cable break was not due to any issue on our side a call out and a resplice fee was charged. This will be billed directly to your ISP. It will be up to your ISP to determine if they will charge you or not. We charge the ISP, we need your signature on our job card to show what we have done.
Trust you understand sir.
Regards
TT Connect
I am truly sorry to hear this.
Please note that the yellow fibre cable is unable to break on its own, hence we are not able to tell you why it broke, but it cant break without any intervention. As the cable break was not due to any issue on our side a call out and a resplice fee was charged. This will be billed directly to your ISP. It will be up to your ISP to determine if they will charge you or not. We charge the ISP, we need your signature on our job card to show what we have done.
Trust you understand sir.
Regards
TT Connect