E
Esther
1 reviews | Active since Feb 2021
06 Feb 2021, 11:35
TT Connect
As they are the only fibre provider in our area, our complex had no other options. They dragged out the process, and communication was not good. The team that dug up and buried the line were good, quick and neat. TT Connect finally handed over to my service provide, but when the service provider came out to install my moden, there was no connection. Phone calls and emails to rectify, promises made. The service provider came back the next day, and still TT Connect had not connected me. They now wanted my contact info, again, which they already had. Promises now made for Monday. We can only hope.
Helpful (0)
Replies (2)0
Replies (2)TT Connect (Pty) Ltd's replyOfficial
06 Feb 2021, 12:00Good Day Esther, we are sorry to hear about this, and thank you for bringing this to our attention. We will investigate and find out what caused the delay. We will revert back as soon as possible.
TT Connect (Pty) Ltd's reply06 Feb 2021, 12:00
Official
Good Day Esther, we are sorry to hear about this, and thank you for bringing this to our attention. We will investigate and find out what caused the delay. We will revert back as soon as possible.
TT Connect (Pty) Ltd's replyOfficial
08 Feb 2021, 10:55Good morning Esther.
Trust you are well.
I believe you got a call from one of our TT Connect agents this morning who assisted you in ensuring our equipment was correctly connected. As per our engineer the link is testing up on TT Connects side. Once your ISP has installed your router you should have connectivity. If you still have any issues once your ISP has installed the router then please log a call with the ISP, should they find the issue to be on our side it will be escalated to us for further investigation.
Regards
TT Connect
Trust you are well.
I believe you got a call from one of our TT Connect agents this morning who assisted you in ensuring our equipment was correctly connected. As per our engineer the link is testing up on TT Connects side. Once your ISP has installed your router you should have connectivity. If you still have any issues once your ISP has installed the router then please log a call with the ISP, should they find the issue to be on our side it will be escalated to us for further investigation.
Regards
TT Connect
TT Connect (Pty) Ltd's reply08 Feb 2021, 10:55
Official
Good morning Esther.
Trust you are well.
I believe you got a call from one of our TT Connect agents this morning who assisted you in ensuring our equipment was correctly connected. As per our engineer the link is testing up on TT Connects side. Once your ISP has installed your router you should have connectivity. If you still have any issues once your ISP has installed the router then please log a call with the ISP, should they find the issue to be on our side it will be escalated to us for further investigation.
Regards
TT Connect
Trust you are well.
I believe you got a call from one of our TT Connect agents this morning who assisted you in ensuring our equipment was correctly connected. As per our engineer the link is testing up on TT Connects side. Once your ISP has installed your router you should have connectivity. If you still have any issues once your ISP has installed the router then please log a call with the ISP, should they find the issue to be on our side it will be escalated to us for further investigation.
Regards
TT Connect
