GW
GARY W
1 reviews | Active since Apr 2024
17 Apr 2024, 14:50
TT Connect
I've been with TT Connect for a long time and never had problems but about 3 weeks ago they came and upgraded my box and ever since then I get cut off at least twice a day which is extremely frustrating when you are trying to work. I phone my service provider and they keep telling me it's TT Connect's problem not theirs. So at the moment I'm seriously considering changing because I need a steady line 24/7 and since they increased their price my speed dropped. So to be honest I'm very disappointed with them at the moment..
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TT Connect (Pty) Ltd's replyOfficial
17 Apr 2024, 14:58Good ay Gary
I am genuinely sorry to hear about the issues currently being experienced by you.
From my end, your physical link looks perfect. Everything is up, and the line readings are perfect.
I have however ran a reprovision on m yend. Could you perhaps test it and let me know if the issue continues?
There is, however, no fault to be found on our infrastructure
.
Regards
TT Connect
I am genuinely sorry to hear about the issues currently being experienced by you.
From my end, your physical link looks perfect. Everything is up, and the line readings are perfect.
I have however ran a reprovision on m yend. Could you perhaps test it and let me know if the issue continues?
There is, however, no fault to be found on our infrastructure
.
Regards
TT Connect
TT Connect (Pty) Ltd's reply17 Apr 2024, 14:58
Official
Good ay Gary
I am genuinely sorry to hear about the issues currently being experienced by you.
From my end, your physical link looks perfect. Everything is up, and the line readings are perfect.
I have however ran a reprovision on m yend. Could you perhaps test it and let me know if the issue continues?
There is, however, no fault to be found on our infrastructure
.
Regards
TT Connect
I am genuinely sorry to hear about the issues currently being experienced by you.
From my end, your physical link looks perfect. Everything is up, and the line readings are perfect.
I have however ran a reprovision on m yend. Could you perhaps test it and let me know if the issue continues?
There is, however, no fault to be found on our infrastructure
.
Regards
TT Connect